Home phone not working

[adslnhgc]

My home phone has no dial tone when I pick it up.
When I try to call in it says " cannot be connected please try again later, oca 0188"

What is going on? This has been like this for at least the last two days.

Regards

[Ahra_G]

Hi @adslnhgc,

We recommend checking out the articles below to help with the issue: 

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
• Troubleshooting Problems with TPG Home Phone Calls

If the above steps did not work, please confirm the TPG homephone number or your username/Customer ID via private message in order for us to assist further. 

Thanks!

Ahra_G

[adslnhgc]

As noted in other replies:

Neither of these solutions worked.

The issue is due to an 'open-line' at the exchange, as has occurred previously.

[Shane]

Hey, @adslnhgc

Check your inbox. I sent you a message, let us know how it will go.

Regards,

As noted in other replies:

Neither of these solutions worked.

The issue is due to an 'open-line' at the exchange, as has occurred previously.

[adslnhgc]

This has occurred again.  We have an 'open-line' and are unable to make or receive calls. If I call the number I still et the "unable to connect at this time... OCA0188" message.

WTF is going on with the exchange/line for our number?

[Shane]

Send us a PM with your best contact number and preferred time we will arrange our Technical Team to contact you for to make real-time test and investigation.

How to send a PM? 

Regards,

This has occurred again.  We have an 'open-line' and are unable to make or receive calls. If I call the number I still et the "unable to connect at this time... OCA0188" message.

WTF is going on with the exchange/line for our number?

[adslnhgc]

The line appears to be working again.

[Shane]

We're glad to know that the home phone is now working again, should you require more assistance please let us know 

The line appears to be working again.