Landline calls

[clanwalsh]

HI

I can receive calls on my landline but I cannot make calls.  This is a new fairly new connection and have only recently plugged in the landline.  Please help.  Thanks

[Anonymous]

Hi @clanwalsh ,

Welcome to the community!

We're sad to know that you're having issues making outgoing calls, we did an article that you may find helpful. This will guide you a basic troubleshooting on how to fix this particular issue. Please see the link below.

How do I private message (PM) in the community 

Regards,

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@clanwalsh wrote:

HI

I can receive calls on my landline but I cannot make calls.  This is a new fairly new connection and have only recently plugged in the landline.  Please help.  Thanks

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[clanwalsh]

Thanks but I can’t find the troubleshooting article you mention. Please post a link here

[Anonymous]

Apologies, we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community