NBN home phone - no dial tone issue

[acacac1]

My home phone has no dialtone, using NBN

- Restarted router and modem

- Removed the fax from the equation (previously the phone was connected to fax then the modem)

- When we call the home number it says line is busy

- Switched out the phone cables to see if thats the issue 

- checked the diagram and cables are correct

[Ahra_G]

Hi @acacac1, 

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

Regards,

Ahra_G