NBN - phone, Dial out but no dial in

[Dave_B]

At one point I was forced to reset my VR1600V router to factory defaults. Since that time, or perhaps even before I have been able to dial out on the phone connection but cannot dial in.

Router logs show the following under VOIP error logs 

"every IP of the domain has been tried, but we didn't find the correct one!"

[Ahra_G]

Hi @Dave_B, 

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

Regards,

Ahra_G