Not working

[12345snappy]

My homephone is not working i have tried both ports even replacing the cables even my app says offline please help

[Riezl]

Hi @12345snappy ,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please let us know so we can check further. Thank you.

[12345snappy]

I have tried all of that before i posted i don't know what else to do thanks for replying

[Ahra_G]

Apologies for the inconvenience, @12345snappy. 

I have since organised a call back to be made today, 13 June 2021 between 2.3PM AEST. 

Feel free to reach out to us again should you require further assistance. 

Regards,

Ahra_G