Hi @12345snappy ,
We recommend having a read of these community articles, which may help with your concern:
If the issue persists, please let us know so we can check further. Thank you.
Apologies for the inconvenience, @12345snappy.
I have since organised a call back to be made today, 13 June 2021 between 2.3PM AEST.
Feel free to reach out to us again should you require further assistance.