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Phone not working

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Level 1b

Hello,

 

My old modem broke recently, and I ordered a new one, which arrived today. I have setup the modem, changed the username and password to my own in the modem settings, however, the phone is still not working. 

 

The phone has a dial tone, but when calling a number, it is silent momentarily, then it has a continuous beep. When calling the home number, it says the number is not in service.

 

Regards, 

Mesat

2 REPLIES 2
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Moderator

Hi @mhuseyin,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.

 

We have already made a follow up and the case engineer will contact you tomorrow before 12PM NSW time to discuss the progression of the case.

 

Feel free to message us should you have a preferred contact number and time.

 

Let us know should you have further queries. Thank you.

Moderator

Hi @mhuseyin,

 

I understand that our Engineering team has been in touch and have done some adjustment and updates on the account.

 

The home phone is confirmed working as you were able to receive their test call.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV