busy signal on all outgoing calls from home phone.

[MBROWN58]

have had nbn for a few months. No problems with internet but cannot call out from home phone. Every call out either to a landline or mobile gets a busy signal. Can anybody help?

[Ahra_G]

Hi @MBROWN58.

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G

[vonelles]

Did you get this problem fixed as I am having the same issue?

[BasilDV]

Hi @vonelles

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our team.

The outgoing calls were not working since the account doesn't have enough credit.

Let us know if you need further assistance.

BasilDV