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5G Sagemcom 5866 modem has no internet connection

Level 2

My modem has no internet connection. Wifi is fine, and logging into the modem/router settings, it thinks it is connected to the internet. TPG phone support tells me to update the DNS in the modem, when their own support on these forums says this is not possible to change the DNS on a 5G modem. Told that someone will be in touch within 24 hours.


Why is no one able to provide proper support on this? Very frustrating, as now in 24 hours they will make me do the same troubleshooting all over again, before sending me another modem which will take 2 weeks to arrive with Xmas etc.


Hi @juice


We'd like to have a better understanding of the situation and see what we can do to resolve the this.


Shoot us a PM with your TPG account details.



Level 3
This is exactly what is happening to me also and did all the troubleshooting you described above as well.

I told them to just send me a new Nokia 5g modem since they clearly know the Sagemcom modems are causing problems...