Archer VR1600V firmware update

[corgi67]

Hi could I please request a firmware update for my Archer VR1600V? I have the LAN issue described  here

https://community.tpg.com.au/t5/NBN-Installation/Strange-ethernet-only-issue-with-TP-Link-Archer-VR1...

https://community.tpg.com.au/t5/Modems-and-Devices/TP-Link-Vr1600V-DHCP-Ethernet-ISSUE/td-p/34859

https://community.tpg.com.au/t5/Broadband-Internet/No-Lan-connection-on-VR1600v/td-p/26624/page/2

I just wanted the latest firmware to rule that out before changing service providers.

Thanks

[Anonymous]

Hi @corgi67 ,

Thanks for raising this to us. Send me your account details together with the following information below.

Modem Details

Modem Brand:
Serial number:
Software version:

In case you need a reference: How do I private message (PM) in the community 

Regards,

[damienb0]

I have the EXACT same issue and it's driving me mad. Wired and wireless devices just 'randomly' stop being able to access the internet. 

Rebotting the router fixes it 'for a little bit'. 

Were you able to get a fix from TPG? 

I'm considering changing ISP just to get a better router because it's becoming a disaster with this router. 

My firmware is: 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

Regards,

Damien. 

[Ahra_G]

Hi @damienb0, 

Welcome to the Community! 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it

No evident line fault based on the remote test. If the issue persists, let us have your best call back time & number via private message so we can have our Technical team to assist you. 

Regards,

Ahra_G