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Hi @Coxie ,
Welcome to the community!
I would like to confirm if you are using the supplied ADSL2+ modem/router for TPG NBN. Also, shoot me a private messag with the following details below.
Customer ID:
Username:
Address:
Make/Model: Archer VR1600v
MAC Address:
Hardware version:
Firmware version:
How do I private message (PM) in the community
Regards,
Hi @Anonymous . In this topic
https://community.tpg.com.au/t5/SIM-Only-Plans/firmware-update/m-p/92356
the user has an Archer VR1600v v1 with build 200810.
Thanks @david64.
I have updated my response
Cheers!
Hi @Shane . In this topic
https://community.tpg.com.au/t5/SIM-Only-Plans/firmware-update/m-p/92356
the user has an Archer VR1600v v1 with build 200810.
Shane,
Thanks for getting back to me.
Yes it is the modem supplied by TPG for TPG NBN.
I am a TPG customer, Username xxxxx; cutomer ID I believe xxxxx; my addressx xxxxxx Gladstone Q4680;
router MAC address xxxxxxx; hardware and firmware details attached.
Regards
Hi @Coxie, this firmware is not the latest. We'll send a request for a firmware upgrade and we'll revert to you once an update is received.
many thanks.
Regards
Not a problem. Cheers!
Hi @Coxie, the modem's firmware has been upgraded. Let us know should you need further assistance. Cheers!
Thanks for your efforts.
Regards