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Can tpg confirm software for my Archer VR1600v is the latest

Coxie
Level 2
19 REPLIES 19
Shane
Moderator

Hi @Coxie ,

 

Welcome to the community!

 

I would like to confirm if you are using the supplied ADSL2+ modem/router for TPG NBN. Also, shoot me a private messag with the following details below.

Customer ID:
Username:
Address:
Make/Model: Archer VR1600v
MAC Address: 
Hardware version: 
Firmware version:

 

How do I private message (PM) in the community 

 

Regards, 

 

 

david64
Level 11

Hi @Shane . In this topic

https://community.tpg.com.au/t5/SIM-Only-Plans/firmware-update/m-p/92356

the user has an Archer VR1600v v1 with build 200810.

Shane
Moderator

Thanks @david64.

 

I have updated my response Smiley Happy 

 

Cheers!

 

 

Hi @Shane . In this topic

https://community.tpg.com.au/t5/SIM-Only-Plans/firmware-update/m-p/92356

the user has an Archer VR1600v v1 with build 200810.

Coxie
Level 2

Shane,

Thanks for getting back to me.

Yes it is the modem supplied by TPG for TPG NBN.

I am a TPG customer, Username xxxxx; cutomer ID I believe xxxxx; my addressx xxxxxx Gladstone Q4680;

router MAC address xxxxxxx; hardware and firmware details attached.

 

Regards

Riezl
Moderator

Hi @Coxie, this firmware is not the latest. We'll send a request for a firmware upgrade and we'll revert to you once an update is received.

Coxie
Level 2

many thanks.

 

Regards

Riezl
Moderator

Not a problem. Cheers!

Riezl
Moderator

Hi @Coxie, the modem's firmware has been upgraded. Let us know should you need further assistance. Cheers!

Coxie
Level 2

Thanks for your efforts.

 

Regards