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Continuous often Internet disconnections
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Hello,
Since some time, almost a month for now, the Internet connections keeps dropping off during the day and night, at random times.
I have NBN (a black connector box) and Archer VR1600v.
Devices that are connected via wi-fi and those connected via a cable to Archer lose connection at the same time.
When the connection disconnects, the black NBN box shows all its four lights, including "Online", green, non-flashing.
If I reboot Archer via the web admin interface, the connection restores.
There is no specific pattern in when it disconnects.
There was no change in the physical environment around the Archer. Previously, before 2022, I've never had such interruptions.
When I do have a connection and if I log in to Archer's web admin interface, the icon next to the "Internet" icon often keeps rotating, i.e. not a "tick", with "Internet Status = Detecting". If I reboot Archer, the icon starts displaying a "tick".
I checked the NBN and TPG service connection outages web sites - no planned outages during those disconnects.
I installed a Chrome plugin called "Internet Connection Monitor". For yesterday, for example, it registered 431 disconnects during the 24hrs. Those disconnects are for a few milliseconds, often every other minute; sometimes, it's for a minute.
This became unbearable as I have work during the day and also online Zoom sessions. I keep being disconnected during those, which is frustrating and affects my image in front of others because I drop off of the video calls.
I also had an online exam and it was very stressful as I didn't know when my Internet will drop off.
Please help!
Thank you.
Natalie
~~~
Archer:
Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version:Archer VR1600v v1 00000000
~~ Extract from the monitoring plugin to give an idea on disconnects ~~
| Wed 23 Feb 2022 - 02/23/2022 10:02:06 AM | Online |
| Wed 23 Feb 2022 - 02/23/2022 10:02:05 AM | No internet connection. Wi-Fi/Ethernet OK |
| Wed 23 Feb 2022 - 02/23/2022 10:01:14 AM | Online |
| Wed 23 Feb 2022 - 02/23/2022 10:01:10 AM | No internet connection. Wi-Fi/Ethernet OK |
| Wed 23 Feb 2022 - 02/23/2022 9:56:32 AM | Online |
| Wed 23 Feb 2022 - 02/23/2022 9:56:32 AM | No internet connection. Wi-Fi/Ethernet OK |
| Wed 23 Feb 2022 - 02/23/2022 9:55:29 AM | Online |
| Wed 23 Feb 2022 - 02/23/2022 9:55:25 AM | No internet connection |
| Wed 23 Feb 2022 - 02/23/2022 9:54:31 AM | Online |
| Wed 23 Feb 2022 - 02/23/2022 9:54:27 AM | No internet connection |
| Wed 23 Feb 2022 - 02/23/2022 9:50:52 AM | Online |
| Wed 23 Feb 2022 - 02/23/2022 9:50:50 AM | No internet connection. Wi-Fi/Ethernet OK |
~~ Extract from one of Archer's logs (re: LAN 2 - a computer is connected via a cable to Archer's LAN2 port. re: VoIP: I don't use VoIP) ~~
2022-02-22 23:15:03 [5] System: LAN2 link down
2022-02-22 23:15:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:15:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:15:09 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:16:00 [5] System: LAN2 link down
2022-02-22 23:16:05 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:16:34 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:16:34 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:16:54 [5] System: LAN2 link down
2022-02-22 23:17:01 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:17:50 [5] System: LAN2 link down
2022-02-22 23:17:56 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:18:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:18:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:18:46 [5] System: LAN2 link down
2022-02-22 23:18:53 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:19:35 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:19:35 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:19:43 [5] System: LAN2 link down
2022-02-22 23:19:49 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:20:39 [5] System: LAN2 link down
2022-02-22 23:20:44 [5] System: LAN2 link up 1000 mbps
~~
UPDATE - 24 FEB:
Things got worser. Since 24th, the dropouts don't auto-restore, DNS errors:
~~
"Internet Status: Disconnected
Please configure your DNS manually."
Internet icon = yellow warning triangle
IP - non-zeros, but different to what it was before the dropoff.
~~
Router log, before rebooting:
~~
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000ade)]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x68b02aa0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x7fe963d5>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x7fe963d5>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x68b02aa0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x68b02aa0>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x68b02aa0]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x7fe963d5]
2016-01-01 10:00:31 [5] DHCPD: Recv DISCOVER from 3C:CD:36:66:E3:02
2016-01-01 10:00:31 [5] DHCPD: Send OFFER with ip 192.168.1.100
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 220.235.255.85> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 220.235.255.85> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 220.235.255.85> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:32 [5] DHCPD: Recv REQUEST from 3C:CD:36:66:E3:02
2022-02-24 19:45:30 [5] DHCPD: Send ACK to 192.168.1.100
2022-02-24 19:45:34 [5] VoIP: enable SIP stack due to intf(220.235.255.85) is up.
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: Register to server address 172.26.0.97:5060
2022-02-24 19:45:34 [6] VoIP: Register to server address 172.26.0.81:5060
2022-02-24 19:45:36 [6] VoIP: Register to server address 172.26.0.81:5060
2022-02-24 19:45:38 [5] DHCPD: Recv DISCOVER from 3C:22:FB:54:72:AA
2022-02-24 19:45:38 [5] DHCPD: Send OFFER with ip 192.168.1.101
2022-02-24 19:45:39 [5] DHCPD: Recv REQUEST from 3C:22:FB:54:72:AA
2022-02-24 19:45:40 [5] DHCPD: Send ACK to 192.168.1.101
2022-02-24 19:45:53 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:45:56 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:00 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:08 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:10 [5] DHCPD: Recv REQUEST from A0:78:17:69:3D:03
2022-02-24 19:46:11 [5] DHCPD: Send ACK to 192.168.1.103
2022-02-24 19:46:11 [5] DHCPD: Recv DISCOVER from A8:B8:6E:47:BC:25
2022-02-24 19:46:11 [5] DHCPD: Send OFFER with ip 192.168.1.102
2022-02-24 19:46:11 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:12 [5] DHCPD: Send ACK to 192.168.1.102
2022-02-24 19:46:38 [5] DHCPD: Recv REQUEST from 18:CC:18:E5:B3:70
2022-02-24 19:46:38 [5] DHCPD: REQUEST ip c0a80166 already reserved by A8:B8:6E:47:BC:25
2022-02-24 19:46:38 [5] DHCPD: Send NAK
2022-02-24 19:46:38 [5] DHCPD: Recv DISCOVER from 18:CC:18:E5:B3:70
2022-02-24 19:46:38 [5] DHCPD: Send OFFER with ip 192.168.1.104
2022-02-24 19:46:38 [5] DHCPD: Recv REQUEST from 18:CC:18:E5:B3:70
2022-02-24 19:46:38 [5] DHCPD: Send ACK to 192.168.1.104
2022-02-24 20:06:18 [5] System: DSL training G.994
2022-02-24 20:17:52 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2022-02-24 20:17:52 [3] PPP: ppp3 LCP down
2022-02-24 20:17:52 [4] PPP: ppp3 LCP down
2022-02-24 20:17:52 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2022-02-24 20:17:55 [3] PPP: ppp3
2022-02-24 20:17:55 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2022-02-24 20:18:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001124)]
2022-02-24 20:18:14 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe7adf205>]
2022-02-24 20:18:16 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:16 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:17 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe7adf205>]
2022-02-24 20:18:18 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x2 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:18 [6] PPP: ppp3 sent [LCP ConfAck id=0x2 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:20 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe7adf205>]
2022-02-24 20:18:20 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2022-02-24 20:18:20 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:20 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x3 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:20 [6] PPP: ppp3 sent [LCP ConfAck id=0x3 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:22 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x4 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:22 [6] PPP: ppp3 sent [LCP ConfAck id=0x4 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:23 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:24 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x5 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:24 [6] PPP: ppp3 sent [LCP ConfAck id=0x5 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe7adf205]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x96b7623d]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.117>]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.117>]
2022-02-24 20:18:28 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x2 <addr 10.20.26.117>]
2022-02-24 20:18:28 [6] PPP: ppp3 sent [IPCP ConfAck id=0x2 <addr 10.20.26.117>]
2022-02-24 20:18:29 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:30 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x3 <addr 10.20.26.117>]
2022-02-24 20:18:30 [6] PPP: ppp3 sent [IPCP ConfAck id=0x3 <addr 10.20.26.117>]
2022-02-24 20:18:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:32 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:32 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x4 <addr 10.20.26.117>]
2022-02-24 20:18:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x4 <addr 10.20.26.117>]
2022-02-24 20:18:32 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:34 [5] VoIP: enable SIP stack due to intf(203.129.51.242) is up.
2022-02-24 20:18:34 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x5 <addr 10.20.26.117>]
2022-02-24 20:18:34 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 203.129.51.242> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:34 [6] PPP: ppp3 sent [IPCP ConfAck id=0x5 <addr 10.20.26.117>]
2022-02-24 20:18:34 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x3 <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2022-02-24 20:18:34 [6] PPP: ppp3 sent [IPCP ConfReq id=0x4 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:34 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x4 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:36 [6] VoIP: Register to server address 172.26.0.33:5060
~~
I rebooted the router. Checked the admin page again:
~~
"Internet Status: Connected"
~~
UPDATE - 25 FEB:
No connection. In the router:
~~
"Internet Status: Disconnected
Please configure your DNS manually."
Internet icon = yellow warning triangle
IP - non-zeros.
~~
Log, before rebooting:
(NOTE: On 24th I switched the computer from the cable to wi-fi)
~~
2022-02-25 00:02:12 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:03:02 [5] System: LAN2 link down
2022-02-25 00:03:07 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:03:59 [5] System: LAN2 link down
2022-02-25 00:04:04 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:04:54 [5] System: LAN2 link down
2022-02-25 00:05:00 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:05:49 [5] System: LAN2 link down
2022-02-25 00:05:56 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:06:46 [5] System: LAN2 link down
2022-02-25 00:06:51 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:07:42 [5] System: LAN2 link down
2022-02-25 00:07:47 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:08:39 [5] System: LAN2 link down
2022-02-25 00:08:44 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:08:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 00:09:34 [5] System: LAN2 link down
2022-02-25 00:09:40 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:10:29 [5] System: LAN2 link down
2022-02-25 00:10:36 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:11:26 [5] System: LAN2 link down
2022-02-25 00:11:32 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:12:22 [5] System: LAN2 link down
2022-02-25 00:12:27 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:13:18 [5] System: LAN2 link down
2022-02-25 00:13:24 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:14:14 [5] System: LAN2 link down
2022-02-25 00:14:19 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:15:10 [5] System: LAN2 link down
2022-02-25 00:15:16 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:16:06 [5] System: LAN2 link down
2022-02-25 00:16:11 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:17:03 [5] System: LAN2 link down
2022-02-25 00:17:08 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:17:58 [5] System: LAN2 link down
2022-02-25 00:18:03 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:18:55 [5] System: LAN2 link down
2022-02-25 00:19:00 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:19:50 [5] System: LAN2 link down
2022-02-25 00:19:55 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:20:45 [5] System: LAN2 link down
2022-02-25 00:20:52 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:21:42 [5] System: LAN2 link down
2022-02-25 00:21:47 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:22:38 [5] System: LAN2 link down
2022-02-25 00:22:44 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:23:34 [5] System: LAN2 link down
2022-02-25 00:23:40 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:24:21 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 00:24:30 [5] System: LAN2 link down
2022-02-25 00:24:35 [5] System: LAN2 link up 1000 mbps
2022-02-25 01:00:38 [5] System: DSL training G.994
2022-02-25 01:24:15 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 01:25:28 [5] System: DSL training G.994
2022-02-25 01:51:41 [5] System: DSL training G.994
2022-02-25 01:56:25 [5] System: DSL training G.994
2022-02-25 02:24:10 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 02:24:10 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 02:51:01 [5] System: DSL training G.994
2022-02-25 02:56:17 [5] System: DSL training G.994
2022-02-25 02:57:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 02:59:26 [5] System: DSL training G.994
2022-02-25 03:03:07 [5] System: DSL training G.994
2022-02-25 03:23:24 [5] System: DSL training G.994
2022-02-25 03:24:05 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 03:26:21 [6] VoIP: can not find any account forthe incoming call
2022-02-25 03:27:52 [6] VoIP: can not find any account forthe incoming call
2022-02-25 03:57:29 [6] VoIP: can not find any account forthe incoming call
2022-02-25 04:24:01 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 04:42:47 [6] VoIP: can not find any account forthe incoming call
2022-02-25 04:45:19 [5] System: DSL training G.994
2022-02-25 04:45:50 [5] System: DSL training G.994
2022-02-25 05:07:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:07:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:09:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:10:51 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:10:51 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:12:39 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:12:39 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:12:40 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:14:23 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:14:23 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:15:18 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:16:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:16:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:17:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:17:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:19:36 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:19:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:19:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:21:29 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:21:29 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:14 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:14 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:53 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:56 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 05:23:56 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 05:24:54 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:24:54 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:26:21 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:26:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:26:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:28:46 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:31:15 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:33:43 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:36:11 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:37:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:37:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:38:04 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:38:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:41:11 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:45:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:48:05 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:51:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:54:42 [5] System: DSL training G.994
2022-02-25 05:58:08 [5] System: DSL training G.994
2022-02-25 05:59:01 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:01:50 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:04:36 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:06:22 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:07:24 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:23:51 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 06:28:32 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:30:49 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:33:06 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:35:22 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:35:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:37:38 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:39:54 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:42:10 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:42:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:44:26 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:46:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:48:58 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:51:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:53:28 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:55:04 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:55:44 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:58:00 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:00:19 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:02:36 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:04:53 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:07:09 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:08:59 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:09:25 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:11:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:13:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:16:09 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:18:25 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:19:07 [5] System: DSL training G.994
2022-02-25 07:20:39 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:21:20 [5] System: DSL training G.994
2022-02-25 07:22:56 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:23:46 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 07:23:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:25:11 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:27:25 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:29:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:31:56 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:34:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:34:38 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2022-02-25 07:34:38 [3] PPP: ppp3 LCP down
2022-02-25 07:34:38 [4] PPP: ppp3 LCP down
2022-02-25 07:34:38 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2022-02-25 07:34:42 [3] PPP: ppp3
2022-02-25 07:34:42 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2022-02-25 07:35:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002300)]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002300)]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe9e5350f>]
2022-02-25 07:35:06 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:06 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe9e5350f>]
2022-02-25 07:35:08 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x2 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:08 [6] PPP: ppp3 sent [LCP ConfAck id=0x2 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:09 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe9e5350f>]
2022-02-25 07:35:09 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe9e5350f>]
2022-02-25 07:35:09 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe9e5350f]
2022-02-25 07:35:09 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:12 [6] PPP: ppp3 sent [PAP AuthReq id=0x2 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:15 [6] PPP: ppp3 sent [PAP AuthReq id=0x3 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:18 [6] PPP: ppp3 sent [PAP AuthReq id=0x4 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:21 [6] PPP: ppp3 sent [PAP AuthReq id=0x5 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:21 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x5 ""]
2022-02-25 07:35:21 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:21 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.88>]
2022-02-25 07:35:21 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.88>]
2022-02-25 07:35:23 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x2 <addr 10.20.26.88>]
2022-02-25 07:35:23 [6] PPP: ppp3 sent [IPCP ConfAck id=0x2 <addr 10.20.26.88>]
2022-02-25 07:35:24 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:25 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:25 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:25 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:26 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x3 <addr 10.20.26.88>]
2022-02-25 07:35:26 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:26 [6] PPP: ppp3 sent [IPCP ConfAck id=0x3 <addr 10.20.26.88>]
2022-02-25 07:35:26 [5] VoIP: enable SIP stack due to intf(115.64.226.231) is up.
2022-02-25 07:35:28 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x4 <addr 10.20.26.88>]
2022-02-25 07:35:28 [6] PPP: ppp3 sent [IPCP ConfAck id=0x4 <addr 10.20.26.88>]
2022-02-25 07:35:29 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:29 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:30 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x5 <addr 10.20.26.88>]
2022-02-25 07:35:30 [6] PPP: ppp3 sent [IPCP ConfAck id=0x5 <addr 10.20.26.88>]
2022-02-25 07:35:31 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:32 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x6 <addr 10.20.26.88>]
2022-02-25 07:35:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x6 <addr 10.20.26.88>]
2022-02-25 07:35:33 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:35 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:35 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x7 <addr 10.20.26.88>]
2022-02-25 07:35:35 [6] PPP: ppp3 sent [IPCP ConfAck id=0x7 <addr 10.20.26.88>]
2022-02-25 07:35:35 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x3 <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2022-02-25 07:35:35 [6] PPP: ppp3 sent [IPCP ConfReq id=0x4 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:35 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:37 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x8 <addr 10.20.26.88>]
2022-02-25 07:35:37 [6] PPP: ppp3 sent [IPCP ConfAck id=0x8 <addr 10.20.26.88>]
2022-02-25 07:35:37 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:38 [6] PPP: ppp3 sent [IPCP ConfReq id=0x4 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:38 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x4 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:38 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:43 [6] VoIP: Register to server address 172.26.0.82:5060
2022-02-25 07:54:45 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:57:57 [5] System: DSL training G.994
2022-02-25 08:00:15 [5] System: DSL training G.994
2022-02-25 08:03:21 [5] System: DSL training G.994
2022-02-25 08:05:04 [5] System: DSL training G.994
~~~
Log, after rebooting:
~~~
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000add)]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x62d40dd4>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x8298ff36>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x8298ff36>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x62d40dd4>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x62d40dd4>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x62d40dd4]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x8298ff36]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 61.68.239.30> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 61.68.239.30> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 61.68.239.30> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2016-01-01 10:00:32 [5] DHCPD: Recv DISCOVER from 3C:CD:36:66:E3:02
2016-01-01 10:00:32 [5] DHCPD: Send OFFER with ip 192.168.1.100
2022-02-25 08:13:21 [5] DHCPD: Recv REQUEST from 3C:CD:36:66:E3:02
2022-02-25 08:13:22 [5] DHCPD: Send ACK to 192.168.1.100
2022-02-25 08:13:24 [5] VoIP: enable SIP stack due to intf(61.68.239.30) is up.
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: Register to server address 172.26.0.33:5060
2022-02-25 08:13:26 [5] DHCPD: Recv REQUEST from A0:78:17:69:3D:03
2022-02-25 08:13:26 [5] DHCPD: Send ACK to 192.168.1.103
2022-02-25 08:13:26 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:28 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:30 [5] DHCPD: Recv DISCOVER from 3C:22:FB:54:72:AA
2022-02-25 08:13:30 [5] DHCPD: Send OFFER with ip 192.168.1.101
2022-02-25 08:13:31 [5] DHCPD: Recv REQUEST from 3C:22:FB:54:72:AA
2022-02-25 08:13:32 [5] DHCPD: Send ACK to 192.168.1.101
2022-02-25 08:13:33 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:41 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:45 [5] DHCPD: Recv DISCOVER from A8:B8:6E:47:BC:25
2022-02-25 08:13:45 [5] DHCPD: Send OFFER with ip 192.168.1.102
2022-02-25 08:13:45 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:45 [5] DHCPD: Send ACK to 192.168.1.102
~~~
It becomes unbearable. Please help.
Thank you.
18 REPLIES 18
Anonymous
Not applicable
25-02-2022
04:44 PM
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Hey, NatalieK
Send us your account details (Username/Customer ID together with the address on file) so we can proceed with initial investigation so we can rectify these dropouts affecting the service.
How do I private message (PM) in the community
Regards,
Hello,
Since some time, almost a month for now, the Internet connections keeps dropping off during the day and night, at random times.
I have NBN (a black connector box) and Archer VR1600v.
Devices that are connected via wi-fi and those connected via a cable to Archer lose connection at the same time.
When the connection disconnects, the black NBN box shows all its four lights, including "Online", green, non-flashing.
If I reboot Archer via the web admin interface, the connection restores.There is no specific pattern in when it disconnects.
There was no change in the physical environment around the Archer. Previously, before 2022, I've never had such interruptions.
When I do have a connection and if I log in to Archer's web admin interface, the icon next to the "Internet" icon often keeps rotating, i.e. not a "tick", with "Internet Status = Detecting". If I reboot Archer, the icon starts displaying a "tick".
I checked the NBN and TPG service connection outages web sites - no planned outages during those disconnects.
I installed a Chrome plugin called "Internet Connection Monitor". For yesterday, for example, it registered 431 disconnects during the 24hrs. Those disconnects are for a few milliseconds, often every other minute; sometimes, it's for a minute.
This became unbearable as I have work during the day and also online Zoom sessions. I keep being disconnected during those, which is frustrating and affects my image in front of others because I drop off of the video calls.
I also had an online exam and it was very stressful as I didn't know when my Internet will drop off.
Please help!
Thank you.
Natalie
~~~
Archer:
Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version:Archer VR1600v v1 00000000
~~ Extract from the monitoring plugin to give an idea on disconnects ~~
Wed 23 Feb 2022 - 02/23/2022 10:02:06 AMOnline
Wed 23 Feb 2022 - 02/23/2022 10:02:05 AMNo internet connection. Wi-Fi/Ethernet OK
Wed 23 Feb 2022 - 02/23/2022 10:01:14 AMOnline
Wed 23 Feb 2022 - 02/23/2022 10:01:10 AMNo internet connection. Wi-Fi/Ethernet OK
Wed 23 Feb 2022 - 02/23/2022 9:56:32 AMOnline
Wed 23 Feb 2022 - 02/23/2022 9:56:32 AMNo internet connection. Wi-Fi/Ethernet OK
Wed 23 Feb 2022 - 02/23/2022 9:55:29 AMOnline
Wed 23 Feb 2022 - 02/23/2022 9:55:25 AMNo internet connection
Wed 23 Feb 2022 - 02/23/2022 9:54:31 AMOnline
Wed 23 Feb 2022 - 02/23/2022 9:54:27 AMNo internet connection
Wed 23 Feb 2022 - 02/23/2022 9:50:52 AMOnline
Wed 23 Feb 2022 - 02/23/2022 9:50:50 AMNo internet connection. Wi-Fi/Ethernet OK
~~ Extract from one of Archer's logs (re: LAN 2 - a computer is connected via a cable to Archer's LAN2 port. re: VoIP: I don't use VoIP) ~~
2022-02-22 23:15:03 [5] System: LAN2 link down
2022-02-22 23:15:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:15:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:15:09 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:16:00 [5] System: LAN2 link down
2022-02-22 23:16:05 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:16:34 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:16:34 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:16:54 [5] System: LAN2 link down
2022-02-22 23:17:01 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:17:50 [5] System: LAN2 link down
2022-02-22 23:17:56 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:18:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:18:05 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:18:46 [5] System: LAN2 link down
2022-02-22 23:18:53 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:19:35 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:19:35 [6] VoIP: can not find any account forthe incoming call
2022-02-22 23:19:43 [5] System: LAN2 link down
2022-02-22 23:19:49 [5] System: LAN2 link up 1000 mbps
2022-02-22 23:20:39 [5] System: LAN2 link down
2022-02-22 23:20:44 [5] System: LAN2 link up 1000 mbps~~
UPDATE - 24 FEB:
Things got worser. Since 24th, the dropouts don't auto-restore, DNS errors:
~~
"Internet Status: Disconnected
Please configure your DNS manually."Internet icon = yellow warning triangle
IP - non-zeros, but different to what it was before the dropoff.
~~
Router log, before rebooting:
~~
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000ade)]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x68b02aa0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x7fe963d5>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x7fe963d5>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x68b02aa0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x68b02aa0>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x68b02aa0]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x7fe963d5]
2016-01-01 10:00:31 [5] DHCPD: Recv DISCOVER from 3C:CD:36:66:E3:02
2016-01-01 10:00:31 [5] DHCPD: Send OFFER with ip 192.168.1.100
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 220.235.255.85> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 220.235.255.85> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 220.235.255.85> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:32 [5] DHCPD: Recv REQUEST from 3C:CD:36:66:E3:02
2022-02-24 19:45:30 [5] DHCPD: Send ACK to 192.168.1.100
2022-02-24 19:45:34 [5] VoIP: enable SIP stack due to intf(220.235.255.85) is up.
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-02-24 19:45:34 [6] VoIP: Register to server address 172.26.0.97:5060
2022-02-24 19:45:34 [6] VoIP: Register to server address 172.26.0.81:5060
2022-02-24 19:45:36 [6] VoIP: Register to server address 172.26.0.81:5060
2022-02-24 19:45:38 [5] DHCPD: Recv DISCOVER from 3C:22:FB:54:72:AA
2022-02-24 19:45:38 [5] DHCPD: Send OFFER with ip 192.168.1.101
2022-02-24 19:45:39 [5] DHCPD: Recv REQUEST from 3C:22:FB:54:72:AA
2022-02-24 19:45:40 [5] DHCPD: Send ACK to 192.168.1.101
2022-02-24 19:45:53 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:45:56 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:00 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:08 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:10 [5] DHCPD: Recv REQUEST from A0:78:17:69:3D:03
2022-02-24 19:46:11 [5] DHCPD: Send ACK to 192.168.1.103
2022-02-24 19:46:11 [5] DHCPD: Recv DISCOVER from A8:B8:6E:47:BC:25
2022-02-24 19:46:11 [5] DHCPD: Send OFFER with ip 192.168.1.102
2022-02-24 19:46:11 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-24 19:46:12 [5] DHCPD: Send ACK to 192.168.1.102
2022-02-24 19:46:38 [5] DHCPD: Recv REQUEST from 18:CC:18:E5:B3:70
2022-02-24 19:46:38 [5] DHCPD: REQUEST ip c0a80166 already reserved by A8:B8:6E:47:BC:25
2022-02-24 19:46:38 [5] DHCPD: Send NAK
2022-02-24 19:46:38 [5] DHCPD: Recv DISCOVER from 18:CC:18:E5:B3:70
2022-02-24 19:46:38 [5] DHCPD: Send OFFER with ip 192.168.1.104
2022-02-24 19:46:38 [5] DHCPD: Recv REQUEST from 18:CC:18:E5:B3:70
2022-02-24 19:46:38 [5] DHCPD: Send ACK to 192.168.1.104
2022-02-24 20:06:18 [5] System: DSL training G.994
2022-02-24 20:17:52 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2022-02-24 20:17:52 [3] PPP: ppp3 LCP down
2022-02-24 20:17:52 [4] PPP: ppp3 LCP down
2022-02-24 20:17:52 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2022-02-24 20:17:55 [3] PPP: ppp3
2022-02-24 20:17:55 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2022-02-24 20:18:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001124)]
2022-02-24 20:18:14 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe7adf205>]
2022-02-24 20:18:16 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:16 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:17 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe7adf205>]
2022-02-24 20:18:18 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x2 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:18 [6] PPP: ppp3 sent [LCP ConfAck id=0x2 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:20 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe7adf205>]
2022-02-24 20:18:20 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2022-02-24 20:18:20 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:20 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x3 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:20 [6] PPP: ppp3 sent [LCP ConfAck id=0x3 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:22 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x4 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:22 [6] PPP: ppp3 sent [LCP ConfAck id=0x4 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:23 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:24 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x5 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:24 [6] PPP: ppp3 sent [LCP ConfAck id=0x5 <mru 1492> <auth pap> <magic 0x96b7623d>]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe7adf205>]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe7adf205]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x96b7623d]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:26 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.117>]
2022-02-24 20:18:26 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.117>]
2022-02-24 20:18:28 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x2 <addr 10.20.26.117>]
2022-02-24 20:18:28 [6] PPP: ppp3 sent [IPCP ConfAck id=0x2 <addr 10.20.26.117>]
2022-02-24 20:18:29 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:30 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x3 <addr 10.20.26.117>]
2022-02-24 20:18:30 [6] PPP: ppp3 sent [IPCP ConfAck id=0x3 <addr 10.20.26.117>]
2022-02-24 20:18:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:32 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:32 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x4 <addr 10.20.26.117>]
2022-02-24 20:18:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x4 <addr 10.20.26.117>]
2022-02-24 20:18:32 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:34 [5] VoIP: enable SIP stack due to intf(203.129.51.242) is up.
2022-02-24 20:18:34 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x5 <addr 10.20.26.117>]
2022-02-24 20:18:34 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 203.129.51.242> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-24 20:18:34 [6] PPP: ppp3 sent [IPCP ConfAck id=0x5 <addr 10.20.26.117>]
2022-02-24 20:18:34 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x3 <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2022-02-24 20:18:34 [6] PPP: ppp3 sent [IPCP ConfReq id=0x4 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:34 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x4 <addr 203.129.51.242> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-24 20:18:36 [6] VoIP: Register to server address 172.26.0.33:5060~~
I rebooted the router. Checked the admin page again:
~~
"Internet Status: Connected"
~~
UPDATE - 25 FEB:
No connection. In the router:
~~
"Internet Status: Disconnected
Please configure your DNS manually."Internet icon = yellow warning triangle
IP - non-zeros.
~~
Log, before rebooting:
(NOTE: On 24th I switched the computer from the cable to wi-fi)
~~
2022-02-25 00:02:12 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:03:02 [5] System: LAN2 link down
2022-02-25 00:03:07 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:03:59 [5] System: LAN2 link down
2022-02-25 00:04:04 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:04:54 [5] System: LAN2 link down
2022-02-25 00:05:00 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:05:49 [5] System: LAN2 link down
2022-02-25 00:05:56 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:06:46 [5] System: LAN2 link down
2022-02-25 00:06:51 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:07:42 [5] System: LAN2 link down
2022-02-25 00:07:47 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:08:39 [5] System: LAN2 link down
2022-02-25 00:08:44 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:08:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 00:09:34 [5] System: LAN2 link down
2022-02-25 00:09:40 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:10:29 [5] System: LAN2 link down
2022-02-25 00:10:36 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:11:26 [5] System: LAN2 link down
2022-02-25 00:11:32 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:12:22 [5] System: LAN2 link down
2022-02-25 00:12:27 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:13:18 [5] System: LAN2 link down
2022-02-25 00:13:24 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:14:14 [5] System: LAN2 link down
2022-02-25 00:14:19 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:15:10 [5] System: LAN2 link down
2022-02-25 00:15:16 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:16:06 [5] System: LAN2 link down
2022-02-25 00:16:11 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:17:03 [5] System: LAN2 link down
2022-02-25 00:17:08 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:17:58 [5] System: LAN2 link down
2022-02-25 00:18:03 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:18:55 [5] System: LAN2 link down
2022-02-25 00:19:00 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:19:50 [5] System: LAN2 link down
2022-02-25 00:19:55 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:20:45 [5] System: LAN2 link down
2022-02-25 00:20:52 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:21:42 [5] System: LAN2 link down
2022-02-25 00:21:47 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:22:38 [5] System: LAN2 link down
2022-02-25 00:22:44 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:23:34 [5] System: LAN2 link down
2022-02-25 00:23:40 [5] System: LAN2 link up 1000 mbps
2022-02-25 00:24:21 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 00:24:30 [5] System: LAN2 link down
2022-02-25 00:24:35 [5] System: LAN2 link up 1000 mbps
2022-02-25 01:00:38 [5] System: DSL training G.994
2022-02-25 01:24:15 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 01:25:28 [5] System: DSL training G.994
2022-02-25 01:51:41 [5] System: DSL training G.994
2022-02-25 01:56:25 [5] System: DSL training G.994
2022-02-25 02:24:10 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 02:24:10 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 02:51:01 [5] System: DSL training G.994
2022-02-25 02:56:17 [5] System: DSL training G.994
2022-02-25 02:57:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 02:59:26 [5] System: DSL training G.994
2022-02-25 03:03:07 [5] System: DSL training G.994
2022-02-25 03:23:24 [5] System: DSL training G.994
2022-02-25 03:24:05 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 03:26:21 [6] VoIP: can not find any account forthe incoming call
2022-02-25 03:27:52 [6] VoIP: can not find any account forthe incoming call
2022-02-25 03:57:29 [6] VoIP: can not find any account forthe incoming call
2022-02-25 04:24:01 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 04:42:47 [6] VoIP: can not find any account forthe incoming call
2022-02-25 04:45:19 [5] System: DSL training G.994
2022-02-25 04:45:50 [5] System: DSL training G.994
2022-02-25 05:07:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:07:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:09:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:10:51 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:10:51 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:12:39 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:12:39 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:12:40 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:14:23 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:14:23 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:15:18 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:16:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:16:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:17:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:17:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:19:36 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:19:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:19:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:21:29 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:21:29 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:14 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:14 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:53 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:23:56 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 05:23:56 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 05:24:54 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:24:54 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:26:21 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:26:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:26:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:28:46 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:31:15 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:33:43 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:36:11 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:37:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:37:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:38:04 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:38:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:41:11 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:45:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:48:05 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:51:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 05:54:42 [5] System: DSL training G.994
2022-02-25 05:58:08 [5] System: DSL training G.994
2022-02-25 05:59:01 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:01:50 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:04:36 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:06:22 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:07:24 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:23:51 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 06:28:32 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:30:49 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:33:06 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:35:22 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:35:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:37:38 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:39:54 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:42:10 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:42:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:44:26 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:46:42 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:48:58 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:51:13 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:53:28 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:55:04 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:55:44 [6] VoIP: can not find any account forthe incoming call
2022-02-25 06:58:00 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:00:19 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:02:36 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:04:53 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:07:09 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:08:59 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:09:25 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:11:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:13:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:16:09 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:18:25 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:19:07 [5] System: DSL training G.994
2022-02-25 07:20:39 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:21:20 [5] System: DSL training G.994
2022-02-25 07:22:56 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:23:46 [6] VoIP: Register to server address 172.26.0.98:5060
2022-02-25 07:23:55 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:25:11 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:27:25 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:29:41 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:31:56 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:34:12 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:34:38 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2022-02-25 07:34:38 [3] PPP: ppp3 LCP down
2022-02-25 07:34:38 [4] PPP: ppp3 LCP down
2022-02-25 07:34:38 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2022-02-25 07:34:42 [3] PPP: ppp3
2022-02-25 07:34:42 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2022-02-25 07:35:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002300)]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002300)]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe9e5350f>]
2022-02-25 07:35:06 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:06 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2022-02-25 07:35:06 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe9e5350f>]
2022-02-25 07:35:08 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x2 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:08 [6] PPP: ppp3 sent [LCP ConfAck id=0x2 <mru 1492> <auth pap> <magic 0x2ae31f65>]
2022-02-25 07:35:09 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe9e5350f>]
2022-02-25 07:35:09 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe9e5350f>]
2022-02-25 07:35:09 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe9e5350f]
2022-02-25 07:35:09 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:12 [6] PPP: ppp3 sent [PAP AuthReq id=0x2 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:15 [6] PPP: ppp3 sent [PAP AuthReq id=0x3 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:18 [6] PPP: ppp3 sent [PAP AuthReq id=0x4 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:21 [6] PPP: ppp3 sent [PAP AuthReq id=0x5 user="XXX@tpg.com.au" password=<hidden>]
2022-02-25 07:35:21 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x5 ""]
2022-02-25 07:35:21 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:21 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.88>]
2022-02-25 07:35:21 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.88>]
2022-02-25 07:35:23 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x2 <addr 10.20.26.88>]
2022-02-25 07:35:23 [6] PPP: ppp3 sent [IPCP ConfAck id=0x2 <addr 10.20.26.88>]
2022-02-25 07:35:24 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:25 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:25 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:25 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:26 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x3 <addr 10.20.26.88>]
2022-02-25 07:35:26 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:26 [6] PPP: ppp3 sent [IPCP ConfAck id=0x3 <addr 10.20.26.88>]
2022-02-25 07:35:26 [5] VoIP: enable SIP stack due to intf(115.64.226.231) is up.
2022-02-25 07:35:28 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x4 <addr 10.20.26.88>]
2022-02-25 07:35:28 [6] PPP: ppp3 sent [IPCP ConfAck id=0x4 <addr 10.20.26.88>]
2022-02-25 07:35:29 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:29 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:30 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x5 <addr 10.20.26.88>]
2022-02-25 07:35:30 [6] PPP: ppp3 sent [IPCP ConfAck id=0x5 <addr 10.20.26.88>]
2022-02-25 07:35:31 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:32 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x6 <addr 10.20.26.88>]
2022-02-25 07:35:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x6 <addr 10.20.26.88>]
2022-02-25 07:35:33 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:35 [6] PPP: ppp3 sent [IPCP ConfReq id=0x3 <addr 115.64.226.231> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2022-02-25 07:35:35 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x7 <addr 10.20.26.88>]
2022-02-25 07:35:35 [6] PPP: ppp3 sent [IPCP ConfAck id=0x7 <addr 10.20.26.88>]
2022-02-25 07:35:35 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x3 <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2022-02-25 07:35:35 [6] PPP: ppp3 sent [IPCP ConfReq id=0x4 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:35 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:37 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x8 <addr 10.20.26.88>]
2022-02-25 07:35:37 [6] PPP: ppp3 sent [IPCP ConfAck id=0x8 <addr 10.20.26.88>]
2022-02-25 07:35:37 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:38 [6] PPP: ppp3 sent [IPCP ConfReq id=0x4 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:38 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x4 <addr 115.64.226.231> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2022-02-25 07:35:38 [4] VoIP: SIP stack exited abnormally
2022-02-25 07:35:43 [6] VoIP: Register to server address 172.26.0.82:5060
2022-02-25 07:54:45 [6] VoIP: can not find any account forthe incoming call
2022-02-25 07:57:57 [5] System: DSL training G.994
2022-02-25 08:00:15 [5] System: DSL training G.994
2022-02-25 08:03:21 [5] System: DSL training G.994
2022-02-25 08:05:04 [5] System: DSL training G.994~~~
Log, after rebooting:
~~~
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000add)]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x62d40dd4>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x8298ff36>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x8298ff36>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x62d40dd4>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x62d40dd4>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x62d40dd4]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="XXX@tpg.com.au" password=<hidden>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x8298ff36]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.100>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 61.68.239.30> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 61.68.239.30> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 61.68.239.30> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2016-01-01 10:00:32 [5] DHCPD: Recv DISCOVER from 3C:CD:36:66:E3:02
2016-01-01 10:00:32 [5] DHCPD: Send OFFER with ip 192.168.1.100
2022-02-25 08:13:21 [5] DHCPD: Recv REQUEST from 3C:CD:36:66:E3:02
2022-02-25 08:13:22 [5] DHCPD: Send ACK to 192.168.1.100
2022-02-25 08:13:24 [5] VoIP: enable SIP stack due to intf(61.68.239.30) is up.
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2022-02-25 08:13:25 [6] VoIP: Register to server address 172.26.0.33:5060
2022-02-25 08:13:26 [5] DHCPD: Recv REQUEST from A0:78:17:69:3D:03
2022-02-25 08:13:26 [5] DHCPD: Send ACK to 192.168.1.103
2022-02-25 08:13:26 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:28 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:30 [5] DHCPD: Recv DISCOVER from 3C:22:FB:54:72:AA
2022-02-25 08:13:30 [5] DHCPD: Send OFFER with ip 192.168.1.101
2022-02-25 08:13:31 [5] DHCPD: Recv REQUEST from 3C:22:FB:54:72:AA
2022-02-25 08:13:32 [5] DHCPD: Send ACK to 192.168.1.101
2022-02-25 08:13:33 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:41 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:45 [5] DHCPD: Recv DISCOVER from A8:B8:6E:47:BC:25
2022-02-25 08:13:45 [5] DHCPD: Send OFFER with ip 192.168.1.102
2022-02-25 08:13:45 [5] DHCPD: Recv REQUEST from A8:B8:6E:47:BC:25
2022-02-25 08:13:45 [5] DHCPD: Send ACK to 192.168.1.102~~~
It becomes unbearable. Please help.
Thank you.
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I have had what sounds like the same issue. It has occurred since there was maintenance on the line on Thursday 24th (timing may be coincidence, but seems significant that we’ve had no issues for 18 months prior to that date and now complete instability for 3 days).
Black box has all four lights green, TPG engineering tell me they can see when I power cycle the NBN box at their end but not any errors associated with the other issues which are:
* no connectivity at times
* at others, <0.5Mbps down, 5-22Mbps up
* power cycling the Archer white box tends to sort it for a couple of minutes
* Internet light on archer occasionally turns off, network connection status inspection in archer web interface sometimes fails, sometimes is ok
* have replaced all network cables <just in case>
* for testing, am connecting directly to archer using network cable with all wifi turned off to eliminate anything in my local network causing it.
We are currently in isolation with two young kids, and trying to do our jobs which are mostly on zoom.
If the NBN box is OK, and my equipment is eliminated from equitation… it seems like it might be the Archer… but quite why the problem has spontaneously started in the last few days…
Black box has all four lights green, TPG engineering tell me they can see when I power cycle the NBN box at their end but not any errors associated with the other issues which are:
* no connectivity at times
* at others, <0.5Mbps down, 5-22Mbps up
* power cycling the Archer white box tends to sort it for a couple of minutes
* Internet light on archer occasionally turns off, network connection status inspection in archer web interface sometimes fails, sometimes is ok
* have replaced all network cables <just in case>
* for testing, am connecting directly to archer using network cable with all wifi turned off to eliminate anything in my local network causing it.
We are currently in isolation with two young kids, and trying to do our jobs which are mostly on zoom.
If the NBN box is OK, and my equipment is eliminated from equitation… it seems like it might be the Archer… but quite why the problem has spontaneously started in the last few days…
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I've spoken to TPG again today after a 30 minute wait and am waiting on a call back from an engineer. This time I'm told that they can see the fluctuations in connection from their end. If there is a resolution which is useful to others, I'll post it here. I've run out of things to tinker with myself!
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Hi @Excellent
Thanks for raising this with our attention.
Was this issue has been resolved by our Engineers? If not, please send me a PM with your TPG username or customer ID number to check the update on your case.
BasilDV
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No it has not yet - I’ll PM you. I didn’t hear back within 24 hours, so went on hold for half an hour again; NBN had scheduled and cancelled an engineer visit without mentioning me, believing that the issue could be resolved remotely. The ball is now in TPG’s court to liaise with NBN and get back to me with updates. It’s been 9 hours since I last called with no update!
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Thank you for sending your account details via PM @Excellent.
We checked and reviewed the case. We understand that our Engineers have raised a fault with NBN Co. and currently waiting if an NBN technician will be sent out to check your service.
Your assigned Engineer is monitoring the case and will be in touch with you via SMS or phone call as soon as an update becomes available.
BasilDV
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Thanks for checking, Basil. I woke up this morning to the Internet seemingly working… but no update from TPG nor NBN. Before I celebrate (and get down to a proper day of work for the first time in 6 days) it’d be great to hear from TPG what has been discovered/ fixed… and that this isn’t a short-lived fluke that we can’t rely on. Look forward to hearing an update from our assigned engineer!
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About 20 minutes ago the connection dropped again, now once again unusable after a morning of it working fine. I managed 6 zoom meetings before it dropped. I've had no updates from TPG nor NBN. I am going to cancel another bank of meetings and call again now - my 5th or 6th call to-date.
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Hi @Excellent
We checked the incident ticket under NBN Co and it is still not tagged as resolved even though you are able to use the service.
It is possible that they are still investigating the issue, which is why it was not that stable as of the moment.
Further updates will be provided by your assigned Engineer once available.
BasilDV