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Hi @Excellent
Currently, we are still waiting for the update from NBN Co. We've requested for an ETA, but there's no response as of the moment.
Your assigned Engineer is monitoring the case and will be in touch with you today to provide further information.
Thank you for your patience.
BasilDV
Hi @Excellent
Just providing another update with your case.
Our Engineers tried to contact you to no avail.
The NBN Co advised that the network fault is expected to be resolved on or before 8 March 2022.
Further updates will be provided by your assigned Engineer once available.
Let us know if you need further assistance.
BasilDV
Thank you Basil, that sounds terrific and thank you and TPG for the proactive updates. I've been in meetings during the engineer's attempted calls, mostly via mostly stable TPG internet today. Thank them for the calls please.
I'm still waiting on a TPG 4G SIM as promised by support last week, but in the meantime I've purchased my own 4G modem and data SIM which we can switch to when the TPG goes down. Fingers crossed for a final resolution in near future.
Internet continuously connecting and disconnecting? Regular interruption of the Internet is most likely a problem with your router or ISP. Check the Internet connection on various devices to see if there is an issue with the connection and computer. Try connecting to your laptop, mobile, and phone.
Hi @Hughesromino,
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If you are still experiencing issues, let us have your Customer ID or username via private message so we can assist you further.
Thanks!
Ahra_G
Hi, I'm experiencing very similar issues, though maybe not quite as extreme as my internet is mostly usable.
I will say for most of this year the connections have been unstable,whether over the Wifi or Ethernet. Its most noticeable trying to use streaming services such as kayo or abc iview where it is either low resolution or pauses to buffer very regularly.
I've called tpg and they made me run the speed test which apparently showed an acceptable speed and dismissed the problem. Yet it's not OK. We've also had half a dozen scheduled maintenance events in our area over the last few weeks for no improvement.
I'd really like some answers.
I have experienced this exact thing and suffered the same bounce around between TPG support, NBNCo support which was super frustrating.
The issue ended up being a faulty NBN Co modem, it took 5 visits by techs who inspected the pit connection, house cable connection, link connection to modem and line speed on multiple occasions. The whole time the modem that NBN supplied was faulty.
The tech who eventually brough a replacement modem said they're inherintly problematic and they are changing 40,000 per month on average.