@figgehedberg wrote:
We seem to have a lot of frequently dropped internet lately and hope an update may help.
Product type: HG659
Device ID: 00E0FC-J3N8W16923008420
Hardware version: VER.B
Software version: V100R001C216B111
Having the same garbage here, the internet is forever disconnecting while the router stays connected so it says "Connected to XYZ wifi, no internet connection available". At first it would quickly drop out then return pretty quickly. Then it would drop out and require me to log on to my computer, connect to the router and click the diagnostic button and that would fix it. Now I'm at the point that it will show as not having internet connection on the phones, when i go to fix it on the computer the internet is already working on the computer, it's just not connecting on the phones now.
It's not an issue with connecting to the wrong frequency as they're all on the same wifi frequency.
It's not a problem with the phones themselves as it seems unlikely that 3 phones from 3 different brands (Nokia, Samsung and Google) would all develop the same problems at the same time.
It can't be a problem with the line feeding the internet in because it will work on the laptop, google devices and smart TV well before it ever works on the phones.
So I assume it is a router problem that can hopefully be sorted out with a firmware updated given it is a relatively new problem that we have.
