Hi @plot, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help wit your concern.
Hi @Ollie1, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community
Just wondering if the firmware went through because the internet stopped working. Rang support they couldnt fix it. I was advised to do a hard reset which meant all settings are lost (no backup possible with this device!!!). Support still couldnt get it to work and now the local network is flakey/unworkable (only stays up for 1 minute). Support has scheduled an NBN engineer to check it out!!!! Pesonally I dont think its the line but rather tpg's username password secret sauce (the user name is now different). Any ideas?
Hi @Ollie1, the firmware upgrade is still in progress. We have checked the status of your connection and it appears to be up and running now. If you are still having issues, please let us know so we can advise our Engineering Team to check further. Thank you.
Please disregard my last post, the device is working perfectly now. Note that firmware hasnt gone through yet, so the problem must have been something else.
