TPG Community

Get online support

HUAWEI Modem HG659 - Firmware Update

SOLVED Go to solution
petrovalex
Level 2

Hello.

Can I request an update as well? Thanks in advance

Product type: HG659
Device ID: 00E0FC-J3N8W17314000519
Hardware version: VER.B
Software version: V100R001C216B112
Shane
Moderator

Hi @petrovalex,

 

Thanks for raising this to us. We'd love to help and request an upgrade to the modem/router's firmware.

 

Please shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

Hello.

Can I request an update as well? Thanks in advance

Product type:  HG659Device ID:  00E0FC-J3N8W17314000519Hardware version:  VER.BSoftware version:  V100R001C216B112
michool
Level 2

I require the latest firmware to be applied to my HUAWEI Modem HG659. I am currently running the following firmware version: V100R001C216B111 and through reading posts via other TPG clients that there is a newer version. Please apply the very latest firmware version to my device. 

Product type:

HG659

Device ID:

00E0FC-J3N8W16921004560

Hardware version:

VER.B

Software version:

V100R001C216B111

system_information_HG659.jpg

BasilDV
Moderator

Hi @michool

 

Welcome to the Community!

 

We'd like to raise your request to update the firmware of your modem/router.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

JRaiga
Level 2

Hi there,

 

I'd like to request for the firmware update as well please.

 

Product type: HG659
Device ID: 00E0FC-J3N8W17207009819
Hardware version: VER.B
Software version: V100R001C216B111
 
Thanks,
Shane
Moderator

Hi @JRaiga,

 

Welcome to the community!

 

I would love to help and request a firmware upgrade for the modem/router please shoot ma private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi there,

 

I'd like to request for the firmware update as well please.

 

Product type:  HG659Device ID:  00E0FC-J3N8W17207009819Hardware version:  VER.BSoftware version:  V100R001C216B111  Thanks,
5950394
Level 2

Hi there, can I please request the same update?

 

HG659 Software version: V100R001C216B112
 
Thanks in advance
BasilDV
Moderator

Hi @5950394

 

Welcome to the Community!

 

The request to update the firmware of your modem/router has been forwarded.

Expect it to be applied within 1 to 4 working days.

 

Let us know if you need further assistance.

 

BasilDV

5950394
Level 2
Hi all

Do you know If the firmware has been updated? I haven’t heard from anyone

Thanks
Ahra_G
Moderator

Hi @5950394

 

Your modem's firmware has now been updated to the latest version.

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Thanks!