HUAWEI Modem HG659 - Firmware Update

[graitken]

Dear Basil,

My internet has gone slow. I wanted to try updating the firmware for the modem TPG provided Huawei HG659.

My user name is graitken - 

I have fibre to the building internet.

Thanks,

Graeme 

[Ahra_G]

Hi @graitken, 

Welcome to the Community! 

NBN technologies such as FTTN and FTTB are affected by the infrastructure limitation of the legacy copper network, thus directly affecting the attainable speeds.

Remote tests showed no evident line fault that can be service affecting. Furthermore, I've also detected that the modem is connected for almost 3 weeks now which is an indication of a stable connection. 

Rebooting the modem is one of the basic troubleshooting for most internet problems. Modems are like any other electronic devices, it is not built to be running at all times. One of the reasons why we advise this is that when you leave your modem on for too long, it will tend to stop performing at its best

I would also recommend checking out these articles that may be related to your issue:

• Slow Speed Issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if the issue persists so we can have our Technical team to assist you in checking for any underlying cause of the conneection issue. 

Regards,

Ahra_G

[ranco3]

Can you please upgrade my firmware as well?

Current version is V100R001C216B112

My TPG username is xxxxx

Port forwarding is not working at the moment, I have tried using "Port Forwarding", "Port Trigger Activation" and "DMZ", but my HTTP server is still not accessible from the outside

[Riezl]

Hi @ranco3, we have already requested a firmware upgrade and we'll revert to you once an update is received. Thank you.

[ranco3]

Actually, I bought another modem today and got the port forwarding working - so no need for a firmware upgrade anymore - thank you!

[Riezl]

Glad to know that. Feel free to message us should you need any assistance. Cheers!

[Deejaymckay78]

Hi there, can I please request for the same? I’d like the modem firmware to be updated too.
Thanks in advance

[Deejaymckay78]

Can you please update my firmware too please


System Information
Product type:
HG659
Device ID:
00E0FC-J3N8W17825953284
Hardware version:
VER.B
Software version:
V100R001C216B112

[BasilDV]

Hi @Deejaymckay78

Welcome to the Community!

Your request has been forwarded and the firmware will be updated within 24 to 48 hours.

Stay safe.

BasilDV

[fanclub]

Hello BasilDV,

Could I please also request an update?

Device info below - is this all that is needed?  Thank you 

Product type:

HG659

Device ID:

00E0FC-J3N8W17314002133

Hardware version:

VER.B

Software version:

V100R001C216B112