Can I please have an upgrade pushed?
Welcome to TPG Community!
We have raised the request to update your modem firmware and will update you once done.
If you are still experiencing the WiFi issue after the update, you may refer to our community article to improve your WiFi connection. Here's the link.
Welcome to the Community!
I was able to pull up your account using your community details. I can see that you have raised a concern as well pertaining to a connection issue. To address the connection problem you're having, we have assigned a Technical Specialist to call you between 3-4PM VIC time today.
We'll request for a possible firmware upgrade once your service is up and running. You'll be notified via this thread.
There's no guarantee that it will be fixed by upgrading the firmware of your modem, however, we have a community article which provides instructions on how to troubleshoot this type of issue.
You may visit this link.
I've raised the request to upgrade the firmware of your modem. Further updates will be given once available.
Can i please get a firmware upgrade as well, apparently this will allow me to update the time for my parental time limits to work properly.