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How do I upgrade firmware on Huawei HG659

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Level 1b

HI there, I need the new firmware too, please. Modem is too slow. 

 

Product type:
HG659
Device ID:
00E0FC-J3N8W17527000259
Hardware version:
VER.B
Software version:
V100R001C216B013
Moderator

Hi @lucasocampo, we have located the account using your community details.

 

We have requested a firmware upgrade and we'll be in touch as soon as an update is received.

Highlighted
Level 1a

Hi,

 

Can I please have an upgrade pushed?

Product type:
HG659
Device ID:
00E0FC-J3N8W17531008340
Hardware version:
VER.B
Software version:
V100R001C216B112
 
Wireless devices have started to stop being able to associate without rebooting the router.
 
Cheers,
Lindsay
Moderator

Hi @whit2000,

 

Welcome to TPG Community!

 

We have raised the request to update your modem firmware and will update you once done.

 

If you are still experiencing the WiFi issue after the update, you may refer to our community article to improve your WiFi connection. Here's the link.

 

Kind regards,

BasilDV

Moderator

Hi @whit2000,

 

The firmware of your modem is now updated to the latest one.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1c

Could I too have the firmware update?

Product type:
HG659
Device ID:
00E0FC-J3N8W17509007878
Hardware version:
VER.B
Software version:
V100R001C216B013
Moderator

Hi @ajanjus

 

Welcome to the Community!

 

I was able to pull up your account using your community details. I can see that you have raised a concern as well pertaining to a connection issue. To address the connection problem you're having,  we have assigned a Technical Specialist to call you between 3-4PM VIC time today.

 

We'll request for a possible firmware upgrade once your service is up and running. You'll be notified via this thread.

 

 

Regards,

Level 1a
Hi. Could you please update my software.
 
Device ID: 00E0FC-J3N8W17828934344
Hardware version:VER.B
Software version:V100R001C216B112
 
Does it fix the issue where devices are connected to the WiFi but do NOT get internet access?
Moderator

Hi @peteandtrace1,

 

There's no guarantee that it will be fixed by upgrading the firmware of your modem, however, we have a community article which provides instructions on how to troubleshoot this type of issue.

 

You may visit this link.

 

I've raised the request to upgrade the firmware of your modem. Further updates will be given once available.

 

Kind regards,

BasilDV

Level 1b

Can i please get a firmware upgrade as well, apparently this will allow me to update the time for my parental time limits to work properly.

 

Product type:
HG659
Device ID:
00E0FC-J3N8W17515004414
Hardware version:
VER.B
Software version:
V100R001C216B112