Netcomm NB16WV-02
This article provides modem setup advice for NBN services to get you up and running in just a few simple steps;
First:
You need to know the technology type used to supply your NBN service.
Your NBN technology type can be found in the Installation email we sent to you prior to your NBN service activation. Simply search for nbnorders@tpg.com.au nbn installation confirmed in your email inbox to find this email.
Please choose your NBN technology type below for Setup help for the Netcomm NB16WV-02.
→ You've Determined: You have an NBN FTTP / Wireless service
Please follow the steps below to set up your Netcomm NB16WV-02.
1. Ensure your NBN Connection Box is turned on
2. Plug an Ethernet cable from the designated UNI-D port on your NBN Connection Box into the blue WAN port on your Netcomm modem. (An email with the provisioned UNI-D port number will be sent to you once service installation date has been confirmed)
3. Plug in the power cable and turn your Netcomm modem on using the Power button
4. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from the device to any of the four yellow LAN ports, or you can connect devices via WiFi
5. Go to http://192.168.20.1 in your browser
6. Log in with your Netcomm modem username and password. By default, these are:
Username: admin
Password: admin
7. Select Network Setup from the Network Setup drops down menu.
8. Select Ethernet WAN for WAN Interface.
9. Select PPPoE over Ethernet for WAN Type.
10. Enter in your TPG username and password.
11. For NBN Fixed Wireless bundled plan (Internet and VoIP) you need to enable the VLAN TAG and enter "2". If you are under the NBN FTTP and NBN Data only plan, then leave it as Disabled.
12. Click Save.
Once you receive notification that your TPG NBN service is active, your Netcomm NB16WV-02 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.
→ You've Determined: You have an NBN FTTC service
Please follow the steps below to set up your Netcomm NB16WV-02.
1. Ensure your NBN Connection Box is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Box into the blue WAN port on your Netcomm modem.
3. Plug in the power cable and turn your Netcomm modem on using the Power button
4. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from the device to any of the four yellow LAN ports, or you can connect devices via WiFi
5. Go to http://192.168.20.1 in your browser.
6. Log in with your Netcomm modem username and password. By default, these are:
Username: admin
Password: admin
7. Select Network Setup from the Network Setup drops down menu.
8. Select Ethernet WAN for WAN Interface.
9. Select PPPoE over Ethernet for WAN Type.
10. Enter in your TPG username and password.
11. For NBN bundled plan (Internet and VoIP), you need to Enable the VLAN Tag and enter "2".
Leave it Disabled if you are under the Data only plan.
12. Click Save.
Once you receive notification that your TPG NBN service is active, your Netcomm NB16WV-02 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.
Please follow the steps below to set up your Netcomm NB16WV-02.
1. Ensure your NBN Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your Netcomm modem.
3. Plug in the power cable and turn your Netcomm modem on using the Power button
4. You can connect devices such as PC desktops, laptops or gaming consoles by plugging Ethernet cables from the device to any of the four yellow LAN ports, or you can connect devices via WiFi
5. Go to http://192.168.20.1 in your browser.
6. Log in with your Netcomm modem username and password. By default, these are:
Username: admin
Password: admin
7. Select Network Setup from the Network Setup drops down menu.
8. Select Ethernet WAN for WAN Interface.
9. Select PPPoE over Ethernet for WAN Type.
10. Enter in your TPG username and password.
11.For NBN bundled plan (Internet and VoIP), you need to Enable the VLAN Tag and enter "2".
Leave it Disabled if you are under the Data only plan.
12. Click Save.
Your Netcomm NB16WV-02 should now be online. If you are still having issues, please call us on 1300 997 271.
Our technical team will assist in providing you with the basic settings in order to set-up your equipment and connect to the internet. For further assistance and advanced set-up or configuration, please contact the equipment manufacturer.
Related TPG Community Articles:
List of Non-TPG supplied Modem/Routers for use with TPG NBN BYO Data Only Plans
High-Speed NBN BYO Modem Requirements
TPG NBN Home Superfast & Home Ultrafast Plans are here
NBN Plans with BYO modem – How to Connect Using your Own Compatible Modem/Router
NBN Plans with BYO modem – How to Configure Using your Own Compatible Modem/Router
Easy Steps to Improve Wi-Fi Connection In Your Home
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