Installation

[Dorothy86]

We have received our modem connected all ports and still only getting yellow lights 

Are you able to trouble shoot for us

[David_M]

Hi @Dorothy86 

Thanks for your enquiry!

Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.

NBN Setup Guides:

• NBN Fibre To The Curb (FTTC) https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...
• NBN Fibre To The Node (FTTN) & NBN Fibre To The Building (FTTB): https://community.tpg.com.au/t5/Broadband-Internet/Fibre-to-the-Node-Building-NBN-FTTN-FTTB-Setup-Gu...
• NBN Hybrid Fibre Coaxial (HFC): https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...
• NBN Fibre To The Premises (FTTP): https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...
• NBN Fixed Wireless: https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fixed-Wireless-Setup-Guide/m-p/19934#M8216

ADSL2+ Setup Guide:

• ADSL2+ General setup: https://community.tpg.com.au/t5/Broadband-Internet/ADSL2-Setup-Guide/m-p/20237#M8376
• ADSL2+ using Huawei HG532 modem: https://community.tpg.com.au/t5/Modems-and-Devices/Setting-up-ADSL2-and-modem-configuration/m-p/635#...
• ADSL2+ using TP-Link TD-W9970 modem: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-TD-W9970-modem-for-ADS...

Modem Guides:

• TPLink VR1600v: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...
• Huawei HG659 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-Huawei-HG-659-modem-for-Windows-10/...
• TPLink C1200 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...
• Netcom NF12 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-Netcomm-NF12-modem-for-Windows-10/m...
• Netcom NF7 on Windows 10: https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-Netcomm-NF7-modem-for-Windows-10/m-...

For more information, including troubleshooting steps, modem wiring diagrams, general email/DNS settings and more, check out https://www.tpg.com.au/support or seach on TPG Community.

If you are having troubles configuring a third party modem, please feel free to try our online chat portal, or try getting support from your modem manufacturer.

Regards,

David_M