Installation

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Level 1b

We have received our modem connected all ports and still only getting yellow lights 

Are you able to trouble shoot for us

 

1 REPLY 1
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Moderator

Hi @Dorothy86 

 

Thanks for your enquiry!

 

Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.

 

NBN Setup Guides:

 

 

ADSL2+ Setup Guide:

 

 

Modem Guides:

 

 

For more information, including troubleshooting steps, modem wiring diagrams, general email/DNS settings and more, check out https://www.tpg.com.au/support or seach on TPG Community.

 

 

If you are having troubles configuring a third party modem, please feel free to try our online chat portal, or try getting support from your modem manufacturer.

 

Regards,

David_M