Modem delivery

[kiranvirk3433]

When does tpg deliver me the modem, my connection is ready to install, but I haven’t got modem yet.

[Ahra_G]

Hi @kiranvirk3433 

Thanks for reaching out.

I've managed to locate your account using your Community details and recent update indicated that the equipment is on its way. 

I'll send you the consignment number via private message in order for you to track it. 

Once you receive the equipment, you may follow these guides on how to set up your connection:

• NBN Fibre To The Premise (NBN FTTP) Setup Guide 
• How to set up your TP-Link VR1600v modem 

Let us know should you require further assistance.

Regards,

Ahra_G