Modem update

[Dan8]

I am not sure if the firmware of my modem is current. Can you please check and update it?

[BasilDV]

Hi @Dan8

Welcome to the Community!

Please provide us the current firmware of your modem/router for us to confirm if it's the latest or not.

BasilDV

[Dan8]

How do I get those details?

[BasilDV]

Hi @Dan8

You need to login to the modem interface.

Check this article that will guide you on how to access the modem interface.

• How to set up your TP-Link VR1600v modem

BasilDV

[Dan8]

Product type:  HG659

Device ID:  00E0FC-J3N8W17614003882

Hardware version:  VER.B

Software version:  V100R001C216B112

[Ahra_G]

Hi @Dan8, please send your Customer ID or username via private message in order for us to assist you in updating your modem to the latest firmware. 

Thanks! 

[Dan8]

Private message sent

[Rica_R]

We got your message @Dan8.

I've already requested a modem upgrade for your account.  We'll keep you posted for updates, thanks!