Modem update

Dan8
Level 2
I am not sure if the firmware of my modem is current. Can you please check and update it?
7 REPLIES 7
BasilDV
Moderator

Hi @Dan8

 

Welcome to the Community!

 

Please provide us the current firmware of your modem/router for us to confirm if it's the latest or not.

 

BasilDV

Dan8
Level 2
How do I get those details?
BasilDV
Moderator

Hi @Dan8

 

You need to login to the modem interface.

 

Check this article that will guide you on how to access the modem interface.

 

BasilDV

Dan8
Level 2
Product type:  HG659
Device ID:  00E0FC-J3N8W17614003882
Hardware version:  VER.B
Software version:  V100R001C216B112
Ahra_G
Moderator

Hi @Dan8, please send your Customer ID or username via private message in order for us to assist you in updating your modem to the latest firmware. 

 

Thanks! 

Dan8
Level 2
Private message sent
Jhoey
Moderator

We got your message @Dan8.

 

I've already requested a modem upgrade for your account.  We'll keep you posted for updates, thanks!