Replacement modem?

[BasilDV]

Hi @fasho

Have you tried to perform any troubleshooting?

Did you check the articles that we've provided in order to improve your home WiFi network?

BasilDV

[ansch76]

Hi there,

I am also experiencing issue with my old net gear modem where it would require a hard restart for the internet to work again.  Please advise if there're any technical issues you can see on your end?

[Ahra_G]

Hi @ansch76, 

Send in your TPG account details via PM so we can check whether this is a connection issue or modem-related. 

Thanks! 

Ahra_G

[Vkeong2000]

Hi I would like to report a similar problem with my modem Archer VR 1600. For the last few weeks the modem frequently dropu out the connection. Sometimes it is off by itself. I have to restart the modem to connect again. Sometimes multiple restart is required. Also the modem is hot as well when handling.Am I eligible for a replacement ?
Thank you.

[Aubrey]

Hi @Vkeong2000, send us a private message so we can grab your details and check your options for replacement.

Thanks,

Aubrey