Welcome to the Community!
We can have your modem checked if it has the latest firmware or if an update is necessary. If you won't mind us asking, have you performed a reset or modified the settings on the modem?
Kindly provide us with your account details such as the Customer ID or service address via private message. It would also help if you can provide us with the following information:
We'll wait for your response.
Thanks for reaching out!
I have since sent a request to update your equipment to the latest firmware.
Furthermore, I've seen that there was an issue raised to our Engineering team. They have been trying to contact you to discuss the status of the fault, to no avail.
You may let us know here of your most convenient time to receive a call so we can relay it to their team or you may simply reply to the SMS sent by them.