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Hi @DR1F7
Welcome to the Community!
We have already replied to your PM informing you that your modem's firmware is currently up-to-date.
Regards,
Will
Hi,
Please upgrade my firmware to the latest version. Currently it is:
Firmware Version:0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n
Hardware Version:Archer VR1600v v1 00000000
Thanks.
Hi @TALeong,
I've since checked your equipment and it appears that it already has the latest firmware version.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Cheers!
Hi there,
Could I also get your help to check if my firmware is up to date as well? I have the following:
Firmware: 1.1.0 0.9.1 v5006.0 Build 180306 Rel.63433n
Hardware: Archer VR1600v v1 00000000
Thank you
Dave
Hi @davesday,
Welcome to TPG Community!
We've forwarded your request with our network Engineers and will provide you with the updates once available.
Cheers!
BasilDV
Hi @davesday.
Your modem/router's firmware has been updated to the latest version. Let us know should you require further assistance.
Cheers!
Hi orbistat,
Recently I moved to a new place and I bring the TP-link modem with me. I ordered service from another provider(I'm sorry) and wish to use the TP-link modem to save $$. But I cannot connect it to the internet. As you mentioned, it is a 'special customised firmware', I am wondering if this modem can be used for another NBN provider(I have the username and password, but it doesn't work after I changed the settings). Could you teach me how, if possible. Thanks very much.
Hi @anotherjason, we are saddened to know that you have switched to a different provider, but we respect your decision and we appreciate your business with us.
If you want to finalise the cancellation of your TPG account, we can arrange one of our account specialists to contact you, just PM us your contact details together with your TPG customer ID, username and complete address.
Furthermore, the TP Link VR1600v modem that we have provided should work as long as the username, password and VLAN ID settings is configured with your new ISP details.
Let us know if we can be of any assistance. Thank you.
Hi @hong7777,
Thanks for the PM and I've responded to it.
The request has been forwarded and will provide you with the updates as soon as it becomes available.
Cheers!
BasilDV