Hi Mhayes122. Can you log into the router's admin page and check that it still has your config details. PPPoE, username with @TPG.com.au and password. If not FTTP connection, set VLAN ID=2. Are the normal lights all on?
Welcome to the Community!
We tried to search for your account using your community details to no avail.
Did you receive an email advising that the service is already active? If yes, please check this article that we've created that will guide you for New Connection Setup Help.
You may also send your TPG username or customer ID number to me via PM for further assistance.