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Yout newly installed broadband equipment is awaiting to be automatically configured

Level 2
Have this message being displayed when trying to connect to internet. Have not had any new equipment installed and tech support over phone was not able to assist. Does anyone have any suggestions.
Level 15

Hi Mhayes122. Can you log into the router's admin page and check that it still has your config details. PPPoE, username with and password. If not FTTP connection, set VLAN ID=2.  Are the normal lights all on?


Hi @Mhayes122 


Welcome to the Community!


We tried to search for your account using your community details to no avail.

Did you receive an email advising that the service is already active? If yes, please check this article that we've created that will guide you for New Connection Setup Help.


You may also send your TPG username or customer ID number to me via PM for further assistance.

How do I private message (PM) in the community