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Another NBN phone not working

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Level 3
It was working for 2 weeks and then never again. Some technician called saying they " refreshed" something. Now it's worse.
I saw the same issues as many here where the solutions don't say what to do but that after escalating it may have been fixed. Others are still having issues and no clear answer. When can I have a refund? The phone line is useless and paying extra for international calls without being able to dial.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @chefren,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.

 

Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this linkhttps://www.tpg.com.au/support/problems_connect_internet.php

 

We also recommend having a read of these community articles, which may help resolve your issue:

 

Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

 

In your case, we have identified an issue with the Telstra Network and they have made some updates on their end, which resolved the matter.

View solution in original post

1 REPLY 1
Highlighted
Moderator

Hi @chefren,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.

 

Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this linkhttps://www.tpg.com.au/support/problems_connect_internet.php

 

We also recommend having a read of these community articles, which may help resolve your issue:

 

Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

 

In your case, we have identified an issue with the Telstra Network and they have made some updates on their end, which resolved the matter.

View solution in original post