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Hi @jaradliz123,
Yes, you may use your ADSL2+ service while waiting for the NBN to be activated.
Have a great day!
BasilDV
@jaradliz123 wrote:
Thank you.
The connection light on th usa todaye NCD is now solid. Just the DSL light flashing now. Hoping it’s resolved today!
We're able to locate your account using your community details and ra protonmail n an initial test to your newly installed NBN service. The test result shows a possible connection problem indicating that the equipment/NBN box is not properlly installed.
Can you share the process what we exactly did? just gimme a rough idea as I am also facing the similar issue and the technician refuses to come
Thanks in advance.
Hi @smithclarkson01,
Welcome to the Community!
We're sorry to know that you are experiencing issues with the connection. We're here to assist!
I tried searching for your account using your Community details and we're not able to find any match. Any chance you can send your Customer ID or service address via private message so we can assist you accordingly?
Regards,
Ahra_G
I have privatley messaged you my customer ID
Could you please check and revert back on priority basis
Thanks waiting for your reply
Regards,
Hi @smithclarkson01,
We did not receive any Private Message. We tried to use your community details to pull up the account but no matching file.
In case you need a reference: How do I private message (PM) in the community
Cheers!
Hi there, getting first light blue, second flashing and no more.
Using same phone socket as adsl previously.
Please let us know what needs to be done.
Hi @Beegee3079,
Blinking DSL light on NCD means it is establishing connection to our network. We did an article that you may find helpful. This will help you on how to set your NBN-FTTC.
I responded to your initial post located here.
https://community.tpg.com.au/t5/Broadband-Internet/Cant-connect-second-light-blinks/m-p/47279#M18535
Hi there, getting first light blue, second flashing and no more.
Using same phone socket as adsl previously.
Please let us know what needs to be done.