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FTTC NCD - not connecting - flashing lights

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Level 3
Thanks. Is it ok if I connect my prior modem and phone in? They seem to work and I get internet (adsl) back.
I can’t really be without internet or phone for another 4 days!
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Moderator

Hi @jaradliz123,

 

Yes, you may use your ADSL2+ service while waiting for the NBN to be activated.

 

Have a great day!

BasilDV

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Level 3
Hi, once the nbn technicians visited it was all fixed and now I have great FTTC nbn speeds. Job done and happy.

View solution in original post

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Level 1c

@jaradliz123 wrote:
Thank you.
The connection light on th  usa todaye NCD is now solid. Just the DSL light flashing now. Hoping it’s resolved today!

We're able to locate your account using your community details and ra protonmail n an initial test to your newly installed NBN service. The test result shows a possible connection problem indicating that the equipment/NBN box is not properlly installed.

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Level 1b

Can you share the process what we exactly did? just gimme a rough idea as I am also facing the similar issue and the technician refuses to come

 

Thanks in advance.

 

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Moderator

Hi @smithclarkson01

 

Welcome to the Community! 

 

We're sorry to know that you are experiencing issues with the connection. We're here to assist! 

 

I tried searching for your account using your Community details and we're not able to find any match. Any chance you can send your Customer ID or service address via private message so we can assist you accordingly? 

 

 

Regards,

Ahra_G

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Level 1b

I have privatley messaged you my customer ID

Could you please check and revert back on priority basis

 

Thanks waiting for your reply

 

Regards,

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Moderator

Hi @smithclarkson01,

 

We did not receive any Private Message. We tried to use your community details to pull up the account but no matching file.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

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Level 1c

Hi there, getting first light blue, second flashing and no more.

 

Using same phone socket as adsl previously.

 

Please let us know what needs to be done.

Moderator

Hi @Beegee3079,


 

Blinking DSL light on NCD means it is establishing connection to our network. We did an article that you may find helpful. This will help you on how to set your NBN-FTTC.

 

I responded to your initial post located here.

 

https://community.tpg.com.au/t5/Broadband-Internet/Cant-connect-second-light-blinks/m-p/47279#M18535

 

 

Hi there, getting first light blue, second flashing and no more.

 

Using same phone socket as adsl previously.

 

Please let us know what needs to be done.