I just received my modem and NCD, and like a lot of other users on here I have waited 20 minutes and the DSL light is still flashing blue on the NCD. I've been waiting on the phone for over 30 minutes and still no one is aswering. Can someone please reach out to help resolve the connection issue?
Thanks for sending the account details via PM, @lilyj.
Before we arrange someone to contact you, are you able to check if the equipment is properly set up?
This community article can guide:NBN Fibre to the Curb (FTTC) Setup Guide
Once done, please let us know so we can run some tests and arrange someone to contact yo for assistance. Thank you.
Your case manager tried to call you around 6:20PM to no avail. They've sent you an SMS advising to call them once you are available.
Do you have any preferred time for them to try again tomorrow? They'll be available between 9AM to 6PM only.