Flashing DSL light on NCD

[BasilDV]

Hi @lilyj

Your case manager has been advised.

BasilDV

[lilyj]

Hello, 

I've waited the whole hour and still no one has contacted me. Can you please advised whether I will contact? I cannot constantly sit around waiting for a call to happen. 

[BasilDV]

Hi @lilyj

We'll chase this with our NBN provisioning team and have this done today.

BasilDV

[lilyj]

Can you please give me a rought time of when they will call?

[lilyj]

Hi,
Can you please provide me with an update of when I’ll be contacted. I can’t possibly sit at home waiting for someone to call in regards to this issue. This connection is at my parents house and I need a resolution as I cannot to remain here waiting. It is getting ridiculous as I have been told three times that I will be getting a call and yet I have received no calls.

[BasilDV]

Hi @lilyj,

We understand that your case manager has been in touch and tried to guide you with the troubleshooting, but the connection is still not working.

They've booked an NBN technician visit to help us resolve your service.

Further updates will be given as soon as it becomes available.

BasilDV