NBN Activation

Level 1b

To whom might concern,


Yesterday, we received a massage, says NBN service is awaiting activation, and required us to install modem and NCD. So, we installed as instruction, let them run around 2 hours. But the lights keep flashing, no solid lights. Just checked instaltion progress, it shows still under progress. 


Just want to know when the service can be ready. 




Hi @Ken29


Welcome to Community! 


Based on the account I've located using your Community details, the service is awaiting installation. 


I'll have a Case Manager to contact you and assist you with the activation of your service. I would recommend to leave both equipment connected for remote testing purposes. 


May I know your most convenient time to receive a call? 


Thank you! 


Hi @Ken29, thanks for sending the details via PM. We have notified our Provisioning Team to contact the mobile number we have on file between 7PM and 7:30PM Victoria time tonight.


Let us know should you need further assistance. Thank you.


Hi @Ken29


The Case Manager you've spoken to has successfully booked an appointment for a tech visit on 12 February 2020 between 1:00 PM - 5:00 PM. Please ensure that you or someone of legal age is present during the visit. 


Should you have further queries, feel free to let us know.