NBN Activation

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Level 1b

To whom might concern,

 

Yesterday, we received a massage, says NBN service is awaiting activation, and required us to install modem and NCD. So, we installed as instruction, let them run around 2 hours. But the lights keep flashing, no solid lights. Just checked instaltion progress, it shows still under progress. 

 

Just want to know when the service can be ready. 

 

Regards

3 REPLIES 3
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Moderator

Hi @Ken29

 

Welcome to Community! 

 

Based on the account I've located using your Community details, the service is awaiting installation. 

 

I'll have a Case Manager to contact you and assist you with the activation of your service. I would recommend to leave both equipment connected for remote testing purposes. 

 

May I know your most convenient time to receive a call? 

 

Thank you! 

Moderator

Hi @Ken29, thanks for sending the details via PM. We have notified our Provisioning Team to contact the mobile number we have on file between 7PM and 7:30PM Victoria time tonight.

 

Let us know should you need further assistance. Thank you.

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Moderator

Hi @Ken29

 

The Case Manager you've spoken to has successfully booked an appointment for a tech visit on 12 February 2020 between 1:00 PM - 5:00 PM. Please ensure that you or someone of legal age is present during the visit. 

 

Should you have further queries, feel free to let us know. 

 

Cheers!