NBN Box lights flashing

[Shorne8884]

My internet has been working fine until today. I have checked the outages and nothing in the area.

All of a sudden, my nbn box just reset itself and won’t restart. It keeps going through a cycle and I can’t connect to the internet.

[Karenannbetts]

It appears a number of tpg clients like myself are having this issue

[Shorne8884]

Definitely not a good scenario for me as I work from home.

[BasilDV]

Thanks for raising this to our attention @Shorne8884.

If your service is not affected by an outage, then we need to run some tests to identify if a line fault has caused this.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Shorne8884]

Hi BasilDV

It seems there was an outage but wasn’t actually recorded on nbnco’s outage until today. Although I have had a message from TPG informing me it’s fixed, but have checked nbnco’s website and it’s still saying there’s an outage which makes sense as I still have to internet and have tried restarting everything.

[Ahra_G]

We'll wait for your TPG account details via private message so we can check the status of the connection and be able to assist you accordingly, @Shorne8884. 

Thanks!

Ahra_G

Hi BasilDV

It seems there was an outage but wasn’t actually recorded on nbnco’s outage until today. Although I have had a message from TPG informing me it’s fixed, but have checked nbnco’s website and it’s still saying there’s an outage which makes sense as I still have to internet and have tried restarting everything.