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Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our NBN service delivery team.
The case was raised to NBN Co as they own the NTD box and an NBN technician is booked to visit the site. They'll check if they will install a new NTD or use a spare power cable.
Further updates will be given by your case manager as soon as it becomes available.
BasilDV
Hi @aaron5006
Welcome to the Community!
We were able to locate your account using your community details.
Your case will be raised to our NBN service delivery team and a case manager will be in touch with you within the day to discuss this further.
Let us know if you need further assistance.
BasilDV
Hi @Sarah5692, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this. To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Anonymous, I have also fallen into this trap after moving in to a new rental. I have PM'd you my details to lookup. Please can you get in contact with me regarding the NBN connection box power supply?
Thank you
Hi, charlief
Just checking should your require further assistance? If so pelase update this thread.
Cheers!
Hi @Riezl, I have also fallen into this trap after moving in to a new rental. I have PM'd you my details to lookup. Please can you get in contact with me regarding the NBN connection box power supply?
Thank you