NBN connection, no internet light

[pearce66]

I have followed TPG's instructions and done the connection as per the links I received from TPG

I have no internet connection light showing on the modem so am unable to connect any of my devices

looking to resolve this issue ASAP

[Ahra_G]

Hi @pearce66, 

Welcome to the Community! 

Based on the account located using your Community details, your service is suppose to be remotely activated. 

We'll have to raise this matter to our Provisioning team as most of remote activation were successful however there are instances that the service needs further checking and testing. 

In the meantime, I would still recommend checking out these Community articles on how to set up your equipment:

• NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide 
• How to set up your TP-Link VR1600v modem 

You may also let us know your most convenient time to receive a call so we can organise a contact to be made from one of our Case Managers for further assistance. 

Regards,

Ahra_G

[Ahra_G]

Hi @pearce66, 

I have organised a contact to be made from one of our Case Managers tomorrow, 10 Jan 2020 between 10-11AM AEDT.

Should you require further assistance, please don't hesitate to let me know. 

Thank you.