I just had my NBN installed yesterday and the NBN box has all four solid lights but the internet light is off on my modem. I have checked the cables everything is plugged in. Does anyone know what might have gone wrong? I tried to configure my modem n save with my TPG user name and password but it still doesn't connect. I rang TPG support they tried to troubleshoot for me but it is still down. It's been 24 hours now I just need a solution asap as I need my internet everyday for work. Please help. Thanks heaps.
We truly apologise for the lack of contact received as expected, @042402nt.
Our Engineering team is awaiting updates from NBN Co regarding what happened with the appointment. Nevertheless, another appointment is booked tomorrow, 19 February 2020 between 1PM - 5PM.
The assigned Engineer will be in touch for any updates available.
Welcome to TPG Community!
We have also received your PM. We have arranged one of our technical specialists to contact you for assistance.
Let us know via PM should you have a preferred contact number and time. Thank you.
Hi @042402nt, we can see that your concern has been escalated to our Engineering Team and you'll be contacted by the case engineer via SMS or phone call to discuss the progression of the case.
If there's a need for us to send a technician, you will be advised.
Let us know should you have further queries.
Our sincerest apologies for the inconvenience.
We checked the update from NBN Co and we were advised that their workforce who attended the job today reported that you cancel the appointment, which is why they weren't able to complete the job.
We'll chase this with our Engineering team and have this case raised to the NBN Co for further investigation and have the earliest schedule given to you.
Soon all of Australia will be connected up to the NBN and whilst in the vast majority of cases the transition happens seamlessly we apologise that this was not your experience.
We understand that our Engineering team has been in touch and they've raised the case to the NBN Co in order to get the earliest schedule possible.
The earliest schedule that we could get is on Tuesday, 18 February between 1PM - 5PM and your attendance or someone 18 yrs old and above is required.
Further updates will be given by your assigned Engineer once available.
We apologise for the inconvenience.
I have recieved a confirmation text that the technician would visit my house tomorrow 18th Feb 1pm-5pm
I replied 'Yes' to confirm the appointment but still have not recieved any other confirmation texts yet
Would you be able to double check for that?
I do really hope that the same thing won't happen again (technician did not come on last Friday and he told a lie that he came and I was the one who cancelled the appointment but I was waiting for him for whole day)