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We sincerely apologise for the trouble this issue is causing you. We have made another follow up with our Provisioning Team and we have advised the Case Manager to contact you to further discuss the matter.
Hi @Panteli1973,
NBN Installation has different Service Class types. Your address is classified by NBN as Service Class 22, which means that a technician is required to visit the premises and install the wall plate/coaxial outlet and the NTD/NBN connection box.
Updates on the order indicated that the delay is caused by the availability of the port to activate and install the service.
A Case Manager is closely monitoring the case and since chased this issue with NBN Co.
A call back has been organised today for further assistance.
We apologise for the inconvenience.
Regards,
Ahra_G
We sincerely apologise for the trouble this issue is causing you. We have made another follow up with our Provisioning Team and we have advised the Case Manager to contact you to further discuss the matter.
We apologise if you feel that way, we can see that the installation of your NBN service is now being handled by one of our Complaints Resolution Case Manager, we will chase this with them for additional reference for the ongoing investigation, updates will be provided when it becomes available. We apologise for any inconvenience.
We have made another follow up with our Provisioning and Complaints Resolution Team, @Panteli1973. Kindly await further updates via email or phone call.
Hi @Nickj,
Every effort is made to install the service within the initial installation date however, we acknowledge that from time to time there are unforeseen delays which can unfortunately lead to appointments being rescheduled.
We have made our customers aware of the cause of the delay:
I also believe that the Case Manager is continuously providing you with updates where possible.
We apologise for the inconvenience.
Regards,
Ahra_G