New Service Connection

Level 2
Ordered our new TPG service a week ago. Payment was taken immediately and the new modem sent out within a day, but the service still hasn't been switched on. NBN is already installed, so it just needs a switch-on. How long does this usually take? How long should it take???!!!
My kids need it for homework etc, and we need it to work from home.
Anyone know how long this takes?

Hi @shakesmc75 


Welcome to the Community!


We were able to locate your account using your community details and learned that you've reached our Tech team. The case was raised to our Engineering team for further investigation.


While waiting for the update from an assigned Engineer, we've tested the line and able to detect the modem, which shows the incorrect modem configuration.


Kindly check these articles that will guide you with the correct setup and modem/router configuration in order to make sure that the service will work.


Let us know if you need further assistance.


Level 3

about 2 months and counting for me,