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Hi @karmachoki555 . What type of NBN connection do you have?
What model wifi router?
Does the router have a QoS or Bandwidth Control setting? If enabled, what is the setting?
If enabled, can you try disabling it.
Are you using an ethernet computer or wifi device for Speedtest?
What down and up speeds do you get with Speedtest on TPG support page?
Hi @karmachoki555, we recommend that you try the steps suggested by @david64 and let us know it goes.
-Ahra_G
In case you are not able to perform the suggested troubleshooting by @david64
Then send us a private message with your account details and we'll run some tests on the line.
BasilDV