WRONG SELECTION PRESSED

shazzy1973
Level 3
URGENT! I have had an NBN appt for 1 week and a sms sent everyday for me to REPLY YES to and this morning i ACCIDENTALLY pressed the wrong selection and it has postponed my appt! THIS NEEDS TO BE REINSTATED IMMEDIATELY PLS
6 REPLIES 6
Riezl
Moderator

Hi @shazzy1973, our record shows that an NBN technician has been booked for Wednesday, 01 July 2020, 1:00 PM - 5:00 PM.

 

Is this the schedule you'd like to keep?

shazzy1973
Level 3
Yes definately is BUT due to my accidental selection i received the attached
shazzy1973
Level 3
Pls confirm with NBN this has NOT been rescheduled i have waited long enough for a nbn service
Riezl
Moderator

We have advised our Provisioning Team that you'd like to keep the appointment.

shazzy1973
Level 3
I appreciate that thankyou so much! I work from home and have lost 8days in pay so far with this interruption already. Looking forward to having this service on asap.
Riezl
Moderator

You're welcome. Let us know if we can be of further assistance.