Your service has been installed and ready for use - but no internet

[meggles77]

Hello,

I am a new customer and I am still having trouble getting online.

I plugged in my router for the first time last Friday the 25th of May (it is a Netgear AC166 WiFi5).

After a week, I have checked my installation status and it says that ''good news! your service has been installed and ready for use'

but my router is indicating that I have no internet connection (LED light not on)

I have attached some photos for reference. I am not sure what to do next

Thank you, and I look forward to hearing from you.

[Anonymous]

Hey, meggles77.

Let us help check the status of the newly installed service. Could you send us a Private Message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial assessment.

How do I private message (PM) in the community - (https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093)

Regards,

Hello,

I am a new customer and I am still having trouble getting online.

I plugged in my router for the first time last Friday the 25th of May (it is a Netgear AC166 WiFi5).

After a week, I have checked my installation status and it says that ''good news! your service has been installed and ready for use'

but my router is indicating that I have no internet connection (LED light not on)

I have attached some photos for reference. I am not sure what to do next

Thank you, and I look forward to hearing from you.

[BasilDV]

Hi @meggles77

We've detected the modem/router is now online and working within specification.

Glad that this has been resolved.

Cheers!

BasilDV