A TPG technician has been booked for tomorrow, 19 July between 1pm - 5pm.
The technicians advise of a need for entry to the premises and access to the MDF to complete their checks. This means we require you or a person over 18 years of age to be home for the appointment
Should you need further assistance, please let us know.
Thanks for reaching out and welcome to the community!
I was able to pull up your account using your community details.
I ran initial tests on your connection and it shows a connection on the line.
I would like to arrange a call from one of our Technicians for further tests and investigation.
Kindly PM me your best contact number and preferred time.
I've got exactly the same problem!!! I took a day off work yesterday so my NBN could supposedly be connected and the technician could access the port in my house. Still no internet!!! The technician was in and out as he had to access the pit somewhere down the road, etc. Told me when he'd finish that it would only take 30 minutes as my node had to be switched over and then I would be up and running.
Called TPG just after 5pm last night as still had no internet yet the router was configured correctly and my laptop and phones were both picking up the wireless but no internet. After the usual rubbish of going through the router info they tested the connection and surprise, surprise, no connection! Was told they would escalate it to the technician immediately who would get in touch. Still no contact from anyone apart from a text this morning saying that if I had any queries to email an email address which I did. Still no response.
Mind you my friend who is just up the road, was connected to her NBN at 7:30am this morning by Aussie NBN with no problems at all.
It looks like I'm paying for something that I don't even have access to and therefore I'm going to have to make numerous phone calls to get the bill adjusted or get the Ombudsman involved. Not happy at all Should have just gone with another provider
We're sorry to know about this experience and we'd like to help get to the bottom of this, @minniemouse8.
The issue has been escalated to our Engineering Team and we'll have the case engineer contact you to discuss the status of the case.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @minniemouse8, we can see that the case engineer has been in touch and discussed the latest update.
As advised, an NBN Technician has been booked and we have received your confirmation via SMS regarding the appointment schedule.
In addition, your compensation request has been acknowledged and the case engineer will assess a billing adjustment as soon as the issue is resolved.
Should you need any assistance, please send us a message. Thank you.
I've seen that you have been in touch with one of our Technicians and the issue has been raised to our Engineering Team for further tests and investigation.
Rest assured feedback will be provided by one of our Engineers via SMS or Phone call where is possible.
Let me know should you require further assistance.
Welcome to the community!
I tried to pull up your account using your community details and luckily I got matched.
I've seen that you have been in touch with one of our Engineers and confirmed that your service is now working for 5h 21m.
Let us know should you require further assistance.