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my landline not working

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6983921
Level 2

My land line 07 XXXXXXXX is not working after the NBN connection was p[rovided this moning. The modem was properly installed as per TPG instructions.  Internet connection is okay but not the landline.

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Accepted Solutions
BasilDV
Moderator

Hi @6983921 

 

Welcome to the Community!

 

We've edited your post as it contains your phone number. Please avoid posting any information on a public thread as it may compromise your account security.

We were able to locate your account using your community details and learned that you are not able to call out, since the status of the phone service is 'Unfinancial'. You don't have an active Add-on and prepayment balance in order to use the service. You need to add a credit or balance to your home phone in order to use the outgoing calls, but the incoming calls should work.

 

You may add the prepayment balance online via 'My Account: https://www.tpg.com.au/myaccount' or call them on 1300 993 011 for real time assistance.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @6983921 

 

Welcome to the Community!

 

We've edited your post as it contains your phone number. Please avoid posting any information on a public thread as it may compromise your account security.

We were able to locate your account using your community details and learned that you are not able to call out, since the status of the phone service is 'Unfinancial'. You don't have an active Add-on and prepayment balance in order to use the service. You need to add a credit or balance to your home phone in order to use the outgoing calls, but the incoming calls should work.

 

You may add the prepayment balance online via 'My Account: https://www.tpg.com.au/myaccount' or call them on 1300 993 011 for real time assistance.

 

BasilDV

View solution in original post