Hi @6983921
Welcome to the Community!
We've edited your post as it contains your phone number. Please avoid posting any information on a public thread as it may compromise your account security.
We were able to locate your account using your community details and learned that you are not able to call out, since the status of the phone service is 'Unfinancial'. You don't have an active Add-on and prepayment balance in order to use the service. You need to add a credit or balance to your home phone in order to use the outgoing calls, but the incoming calls should work.
You may add the prepayment balance online via 'My Account: https://www.tpg.com.au/myaccount' or call them on 1300 993 011 for real time assistance.
BasilDV
