MOVED TO NOVUS. Can't see mobile usage

[043376kay]

Hi,

Just wondering why I can't see the menu of 'Mobile usage' on my account any more ?

Do I have to log onto different account, which I have no idea if it actually exists, to see the real time mobile data usage on my phone ?

All I can see from the online account is 'Moved to Novus' and even can't see the menu in which I used to bar the mobile usage once I have used up 100% of the data.

Just downloaded the TPG app to my phone but it kept on saying 'incorrect ID or PW' when I got them all right.

What has been going on with TPG ?

My user ID for Mobile plan is '04XXXXXX'

[Ahra_G]

Hi @043376kay, 

Novus is an improved system in managing your services with TPG. 

Here are some articles you can read on as reference: 

• TPG Mobile - Introduction to the new My Account
• TPG Mobile - Online Account Management Tool - My Account

Note: Your post is modified as it contains your username.

Thanks! 

Ahra_G