No SIM arrived, and too late anyway

[Hopetoactivate]

This is continuing on from end Oct 2023.

So the SIM I was sent didnt work, and the team says it will not work. 

They suggest cancelling and re-ordering.

I ask for a refund, in line with the Consumer Affairs advice that the SIM not working is  "major fault" and that I have the choice of remedies.

Instead, while I am on holiday I get emails about a new SIM being ordered.

But there is nothing in the mail at all. 

No card or anything.

And  now I get emails about running out of activation time.

As I have had to go with another company in the meantime, I would still like a refund please.

So please process a refund..

[Ahra_G]

Hi @Hopetoactivate,

We're sorry about the inconvenience caused. Please send us a private message and we'll go from there. 

-Ahra_G

[Hopetoactivate]

Hi Ahra

I know the difficulties are not due to you personally (you are quite helpful) but I address you as the representative of TPG

I am Colin Vincent

****@gmail.com

regarding 04*****

I am the account holder

****

Looking for a refund on the original purchase

because the original sim was not working (tpg acknowledged this)

and the decision to send a replacement was too late - who is going to live without  a mobile phone for a month?

Also the replacement wasnt actually sent to me anyway.

Under law I have the choice or refund or replacement in this case.

I choose refund.

Please process.

Regards,

Colin Vincent

[Aubrey]

Hi @Hopetoactivate, for your security and privacy, avoid posting personal information on public threads. 

Please send your details via private message.

Thanks!